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Form of workJob Description
Touching Hearts at Home Dayton is seeking an individual to fill a critical leadership role within our office support team. Experience providing care for older adults in a Home Care setting is highly desireable, but not a requirement. Competency in delivering care to individuals with complex needs such as memory care, bedbound care, and hoyer transfers will need to be demonstrated during the first thirty days of training for the position. An associates degree or higher and/or an STNA or MA certificate is desireable, although care experience and knowledge is equally valued. The position reports to the Director of Client Care and is part of a team of ten individuals responsible for ensuring the satisfaction of our care team and clients.
The position is based in our Kettering office and is NOT REMOTE. The After Hours On Call Scheduler supports our care team and clients on the phone, by text, by email, and in person in our clients' homes as needed. Responsibilities include monitoring on time arrival of our care team to scheduled shifts, providing "on demand" and as needed scheduling, working open shifts with clients when shortages arise, and providing training & supervisory visits to our clients' homes. A willingness and eagerness to provide hands on care when needed is required, and expertise in hands on care will be critical. Some weeks could be as much as 100% of scheduled time working with clients. Providing outstanding care to our clients is always the top priority.
The ability to thrive working at a fast pace in a high pressure environment is key to success in the position. The needed schedule includes evenings and weekends and can be either full-time with a work schedule of every weekend or a part-time with a work schedule of every other weekend. The ability to work independently with minimal supervision is required. Scheduled hours can be any combination of 5pm-10pm Monday, Thursday, Friday; and/or weekend mornings, evenings, or 12 hour days.
We are a close knit team at Touching Hearts at Home and we rely on each other to ensure we are providing the highest quality Home Care for our clients, and an engaging and fulfilling work environment for our care team. We hire only committed, professional individuals who love working with older adults. We do what we do because we want to make a positive impact on the loves of our clients, their families, and our care team. We expect this same level of passion from every team member. Our core values are Curiosity, Humility, Optimism, Inspiration, Commitment, and Enthusiasm, and our mission that must be embraced by the entire Touching Hearts at Home team is to work together with kindness, grace, and a servant heart to honor older adults and empower them to live life to its fullest.
Touching Hearts at Home offers the opportunity to be part of work that mattters! Benefits include paid time off, health insurance, a retirement savings plan, and competetive pay. We encourage and provide professional development opportunities as part of your growth plan with Touching Hearts at Home, and there is an oppotunity for long term growth in this position if desired. You will be valued, supported, and appreciated for dedication and commitment.
Touching Hearts at Home Dayton is a Best of Home Care Employer of Choice and Best of Home Care Provider of Choice every year since 2019 based on caregiver & client satisfaction ratings collected via telephone interviews by an independent satisfaction research firm - the only Home Care in the Dayton area to earn this rating five consecutive years! Touching Hearts at Home Dayton is also proud to be leading the way in how we approach dementia care education as the only Teepa Snow Positive Approach to Care® (PAC) Designated Organization in all of Ohio. Our organization has taken steps to change the culture of dementia care that we offer. In accordance with the guidelines for Organization Designation provided by Positive Approach to Care® we are growing our team of PAC Certified Independent Professionals to guide learning and skills. Join us, and be part of making a difference!
