Address
Form of work
SalaryAbout us
Alert Tech SMT is a one-stop shop for PCBA and SMT electronics manufacturing in Houston, Texas. We specialize in low volume electronic manufacturing and printed circuit board assembly and fabrications.
Our work environment includes:
- Fast-paced
- Growth opportunities
- Casual work attire
- Safe work environment
```Job Summary```
The Help Desk Technician serves as the first point of contact for employees seeking technical assistance over the phone, email or in person. They perform remote troubleshooting through diagnostic techniques and pertinent questions. Their primary goal is to help the employee resolve any technical issue quickly and effectively.
```Responsibilities```
- Serve as the first point of contact for employees seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the employee through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Provide installation and support of factory workstations, networking, etc.
```Skills```
To excel in this role, you should have the following skills:
- Proven experience as a Help Desk Technician or other customer support role.
- Tech-savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
If you are a motivated individual with a passion for technology and providing exceptional customer service, we encourage you to apply for this position. Join our team and contribute to the success of our organization by ensuring that our employees have the technical support they need to excel in their roles.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
License/Certification:
- IT Certificate (Preferred)
Work Location: In person
