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SalaryJob Title: Service Desk Engineer (Level 2/Level 3)
Company Overview
Join our dynamic team and become a part of a thriving MSP dedicated to providing exceptional technical support to clients across various industries. We are currently seeking experienced Service Desk Engineers to join us at both Level 2 and Level 3. As a member of our team, you will have the opportunity to work with cutting-edge technologies, gain exposure to complex systems, and contribute to ongoing IT projects and security engagements.
Position Overview
As a Service Desk Engineer, you will play a crucial role in providing technical support and assistance with our client's technology infrastructure and supporting their staff. You will be responsible for resolving various IT issues promptly and efficiently, ensuring high levels of user satisfaction. This full-time position offers opportunities for career growth and personal development in a fast-paced environment.
Responsibilities
- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Troubleshoot hardware, software, and network-related issues.
- Assist with software installations and upgrades.
- Perform user account management tasks, including password resets, access permissions, and group membership.
- Collaborate with other IT team members to resolve complex technical issues.
- Document and track all user requests and resolutions in the ticketing system.
- Provide excellent customer service and ensure high levels of user satisfaction.
Requirements
- Proven experience as a Help Desk Analyst, Systems Administrator, or similar role.
- Strong knowledge of LAN, TCP/IP, VPN, and network administration, Office 365.
- Familiarity with Help Desk software and ticketing systems (e.g., HaloPSA, ZenDesk).
- Proficient in software troubleshooting on various operating systems (Windows, macOS).
- Proficient in Windows Domain Administration, Active Directory, and Entra ID.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- A strong desire to learn and work with the latest technologies.
Benefits
- Competitive compensation
- Technical Training & Certification Programs
- Paid time off.
- Opportunities for career growth and personal development.
Join our team and contribute to providing exceptional IT support to clients across numerous industries. Apply now to be a part of our dynamic team!
Job Types: Full-time, Contract, Temp-to-hire
Pay: $48,000.00 - $80,000.00 per hour
Experience:
- Help desk: 3 years (Required)
- Windows: 4 years (Required)
Work Location: Remote
