Help Desk Technician In Addison, Tx At Sni Technology

Job Description

Help Desk Technician - Dallas, TX

SNI Technology is looking for an experienced Help Desk Technician looking for a new opportunity in Dallas, TX. The ideal candidate will have a strong technical background, including expertise in Microsoft ecosystems, Adobe suite applications, Google Workspace, ServiceNow ticketing systems, and Apple device management and have exceptional customer services skills. 

Responsibilities

• Provide technical support and troubleshooting for software, hardware, and network issues.
• Respond promptly and professionally to Help Desk tickets, ensuring timely resolution of issues.
• Install, configure, and maintain operating systems and applications, including Microsoft 365, Adobe suite, and Google Workspace.
• Manage and support devices using MDM solutions for efficient device management.
• Collaborate with cross-functional IT teams to resolve complex technical problems and ensure seamless operations.
• Document support activities, solutions, and procedures for knowledge sharing and continuous improvement.
• Deliver exceptional customer service to internal users, ensuring a positive and efficient user experience.
• Assist in IT projects and initiatives as needed, contributing to the overall success and innovation of the IT department.
• Stay abreast of the latest technologies and industry trends to enhance technical skills and provide proactive technical support.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Minimum of 2 years of experience as a Help Desk Technician or similar role in an IT environment.
• Proficiency in Microsoft ecosystems, including Microsoft 365 applications and services.
• Familiarity with Adobe suite applications and Google Workspace for productivity and collaboration.
• Experience using ServiceNow or other IT service management platforms for efficient ticketing and workflow management.
• Knowledge of Apple device management (MDM) solutions for streamlined device configuration and support.
• Strong communication and interpersonal skills, with a customer-centric approach to problem-solving.
• Ability to prioritize and manage multiple tasks in a dynamic and fast-paced IT environment.
• Technical certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are highly desirable.

Benefits:

• Competitive salary commensurate with experience and skills.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and holiday benefits.
• Professional development opportunities to enhance technical skills and career growth.

If you meet these qualifications and are passionate about delivering top-notch technical support and customer service in a dynamic IT environment, we encourage you to apply for this exciting opportunity in Dallas, TX.

THIS ROLE IS ONLY OPEN TO RESIDENTS IN THE DALLAS, TX AREA