Help Desk Technician

Tyndale, a growing 3x Houston Top Workplace and certified woman-owned business, is searching for a Help Desk Technician to join the team. This Technician will be based out of our newest City Centre location to ensure that all Tyndale employees’ equipment, hardware and software, are functioning appropriately.

Responsibilities

• Primary contact for troubleshooting workstations, phones, mobile devices, printers, etc.;
• Work with MS Active Directory domain, including user, computer, and group management;
• Document procedures in the collaborative knowledgebase;
• Work with the IT department’s vendors for purposes of coordination as needed;
• Maintain physical equipment (including desktops, laptops, peripherals, etc.) and make purchases to replenish inventory as needed;
• Assist in the research, planning, and implementation of new technologies and projects
• Support remote employees in multiple locations across the US and Canada

Qualifications

• Minimum of 2 years relevant experience required
• Associate's degree in computer science or related field or equivalent technical experience required
• Certifications preferred but not required
• Knowledge of PC and desktop hardware and internal components
• Knowledge of and experience with Microsoft Windows operation systems and a Microsoft environment (Active Directory, Group Policy, Exchange) required
• Basic network skills preferred: TCP/IP, DNS, DHCP, Ethernet switching, basic routing
• Skills in Apple MacOS, iOS preferred
• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Good written, oral, and interpersonal communication skills

Benefits:

• Proven track record of company growth with an award-winning family-friendly culture;
• Comprehensive benefits package including Medical, Dental and Vision insurance; 401k with company match; 9 Paid Holidays, Company Paid STD/LTD, and Company-wide Bonus Plan;
• Paid Parental Leave;
• Generous paid time off package;
• Tuition and professional development assistance;
• Complete Wellness program including healthy lifestyles reimbursement program and corporate discount on health-tracking devices.

About Tyndale

Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

Qualified candidates are encouraged to apply on our website, www.tyndaleusa.com/careers.

E.O.E

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person