Help Desk Technician

Help Desk Technician
100% working in the office (Billerica area) and 25% US travel to customer's facility
US Citizenship is required
Background checks and Drug Test are required
Contact-to-hire arrangement already in place
Your responsibilities:

- Learn how to install software to meet customer specific requirements
- Develop batch files and scripts needed for deployment teams to deploy software
- Build and Manage system images for hardware
- Assist in managing hardware receiving and setup in test lab
- Work with deployment teams to overcome challenges associates with deployment scripts

Qualifications:
- 3 years Windows 10/11 Administration
- 2 years working with Windows batch files
- 1 year working with Linux
- 1 year working with Powershell
- 1 year working with client / server applications
- 1 year working with any hard drive imaging software
- Experience in working with hardware of different PC form factors (desktops, laptops, tablets) and peripheral devices (scanners, printers, etc.)
- Solid understanding of basic infrastructure components ( AD, DNS, DHCP, TCP/IP )
- Proficient in Microsoft Excel\
- Working with text editor
Required Soft Skills:
- Troubleshooting Application Connectivity issues
- Excellent Customer oriented communication skills
- Must be able to work in a team environment with in-person or remote team members
- Capable of working on multiple projects simultaneously
- Needs to be comfortable reaching out assistance
- Needs to be able to remain positive even though he may not have all the answers
- Must be able to pass background checks for multiple states
- Needs to be able to work flexible hours as deployments require - Ability to lift 50 lbs. moving computer equipment
- Ability to work in the office full-time (MA)
- Must be able to travel up to 25%

Desired Skills
- Active Directory
- XML
- JSON
- Sharepoint

It is the policy of GCR to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. GCR is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population.