Service Desk Technician

At Edelman Financial Engines, we believe everyone deserves to move their financial life forward.

We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and generations to follow. Our clients trust us to guide them forward with empathy, integrity, and invention. We uphold that same standard of respect and commitment for clients and colleagues alike.

Founded on the idea that financial education is a fundamental right for everyone—not just the wealthy, Edelman Financial Engines continues to grow and challenge the status quo. We’re moving forward, together. If our purpose-driven commitment inspires you, we invite you to consider joining our team!
The Level 2 Service Desk Technician is a user advocate and is responsible for providing outstanding technical on-site and remote support to users at Edelman Financial Engines. End User Services is a diverse and distributed team responsible for delivering Workplace technology services globally. The ideal candidate is a meticulous self-starter with exceptional problem-solving skills who can deliver exceptional customer service by exceeding the expectations of our users.

As a Level 2 Service Desk Technician on the Enterprise IT Support team, you’ll play a pivotal role by leading training courses and providing support to other helpdesk members.

In addition to an earnest desire to help people, we are looking for the ideal candidate to complement the team’s existing talents: For this Level 2 Service Desk role, we need someone with demonstrated customer service and communication skills to help advance our IT Ambassador initiative. If you are a motivated and innovative individual, this may be an ideal match for you!

Responsibilities:

• Ability to lead, develop, and host IT training courses for general users and executive staff ensuring training objectives and organizational goals are met.
• Provide day to day user and executive support
• Provide Network and Server basic support to include Windows, Linux, network switches and routers.
• Scheduling new hire training, coordinating needed support and equipment.
• Ability to work in a fast-paced, highly technical environment.
• Superior problem-solving skills and attention to detail
• Ability to clearly communicate and understand a technical idea/concept.
• Ability to work in a professional environment while interacting with peers and partners
• Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and stay on top of the latest technology.

Requirements:

• Minimum of 5 years’ experience providing executive level support in an enterprise
• Experience with set-up and maintenance of executive home office and support of BYOD scenarios
• Implement, configure and administer Windows servers, Active Directory, and Exchange, O365, One Drive, JAMF, Intune, SCCM like tools.
• Advanced knowledge in Windows, MacOS, iOS, and Android configuration and support, including use of endpoint management tools such as JAMF, Intune and SCCM
• Strong troubleshooting skills, including robust analytical skill with a focus on preventative actions
• Network and Server monitoring and troubleshooting experience preferred.
• Proven track record of providing excellent customer service with the ability to handle sensitive and challenging support situations using a calm and methodical approach while maintaining confidentiality with a focus for executive staff.
• Motivated, results oriented, influential, innovative, curious and open minded, fun to work with, teammate

 About Edelman Financial Engines

Since 1986, Edelman Financial Engines has been committed to always acting in the best interests of our clients. We were founded on the belief that all investors deserve access to personal, integrated financial planning and investment advice. Today, we are America’s top independent financial planning and investment advisory firm, as recognized by Barron’s,1 with 145+ offices2 across the country and entrusted by more than 1.3 million clients to manage $275 billion in assets.3 Our unique approach to serving clients combines our advanced methodology and proprietary technology with the attention of a dedicated personal financial planner. Every client’s situation and goals are unique, and the powerful fusion of high-tech and high-touch allows Edelman Financial Engines to deliver the personal plan and financial confidence that everyone deserves.

For more information, visit EdelmanFinancialEngines.com

© 2022 Edelman Financial Engines, LLC. Edelman Financial Engines® is a registered trademark of Edelman Financial Engines, LLC. All advisory services provided by Financial Engines Advisors L.L.C., a federally registered investment advisor. Results are not guaranteed. See EdelmanFinancialEngines.com/patent-information for patent information.

For California residents, please see the link for the Privacy Notice for Candidates. California law requires that we provide you this notice about the collection and use of your personal information as well as the privacy rights afforded to you. Please read it carefully and reach out to the Data Privacy Team at (877) 711-4472 or dataprivacy@edelmanfinancialengines.com with any questions.  

Edelman Financial Engines encourages success based on our individual merits and abilities without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, pregnancy; marital, domestic partner or civil union status; national origin, citizenship, ancestry, ethnic heritage, genetic information, age, legally recognized disability, military service or veteran status.

Accommodations are modifications or adjustments to the hiring process that would enable you to fully participate in that process.  If you need assistance to accommodate a disability, you may request one at any time by either contacting your recruiter or HRQ@EdelmanFinancialEngines.com.

1 The 2021 Top 100 Independent Advisory Firm Ranking issued by Barron’s is qualitative and quantitative, including assets managed, revenue generated, regulatory record, staffing levels and diversity, technology spending and succession planning. Firms elect to participate but do not pay to be included in the ranking. Compensation is paid for use and distribution of the rating. Investor experience and returns are not considered. 

2 Firm stats as of Dec. 31, 2021.

3 Firm stats as of March 31, 2022.