BrioHealth Solutions Inc., Inc. is seeking a motivated and customer-oriented IT Helpdesk Support technician to join our team. The IT Helpdesk Support technician will be responsible for providing technical support to end-users in our Burlington, MA office and other remote office locations resolving their IT-related issues and ensuring that our Microsoft Endpoints and software run smoothly. The ideal candidate should have excellent problem-solving skills, be able to communicate effectively, and work collaboratively with other members of the IT team.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person
• Troubleshoot and resolve software, hardware, and network-related issues
• Document and track all incidents and service requests in the helpdesk ticketing system
• Install, configure, and maintain desktops, laptops, printers, Audio/Video equipment and other IT-related equipment
• Provide training and guidance to end-users on how to use various software applications and hardware devices
• Maintain inventory of IT assets and ensure that all software and hardware licenses are up to date
• Collaborate with other members of the IT team to identify and implement system improvements and upgrades
• Stay up to date with emerging trends and technologies in IT support and make recommendations for improvements
• Occasional on-call and travel may be required

Requirements

• 3+ years of experience in providing IT support to end-users
• Excellent communication and interpersonal skills
• Strong problem-solving skills and ability to work independently
• 3+ years of experience supporting Dell or HP laptops
• Experience with Windows 10/11 operating systems, as well as common productivity and collaboration tools
• 3+ years of experience supporting Microsoft 365 applications including Microsoft Intune/Autopilot
• Knowledge of network protocols, firewalls, and VPN technologies
• Experience with helpdesk ticketing systems and remote support tools
• Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certifications are a plus
• Working a hybrid schedule based out of our Burlington, MA office

About BrioHealth Solutions Inc

BrioHealth Solutions Inc., Inc. is an advanced medical device company dedicated to the research, development, and commercialization of a miniaturized implantable ventricular assist system (CH-VAD®) featuring total magnetic suspension (TMS) for the treatment of end-stage chronic heart failure. With offices in the U.S. and China, we are growing our U.S. team in preparation for clinical studies and regulatory approval in the U.S. and Europe.