Address
Form of workWhy should you join the Analogic team?
At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in saving lives by supplying first responders with high-tech medical products and transportation security professionals with leading-edge aviation security screening equipment. We offer great benefits, diverse and passionate team, work-life balance and continuous career advancement.
SUMMARY:
Assists in the installation, implementation, and upgrade of internal systems. Provides first and second level hardware and software technical support for network and computer related devices. Utilizes corporate Help Desk management software to create, update, resolve, and thoroughly document all reported problems, troubleshooting efforts, and resolutions.
DUTIES:
EDUCATION and EXPERIENCE:
Associate's degree or equivalent work experience plus two years of technical support experience.
CompTIA A+ or Network +, Microsoft MCP or MCSE or other industry recognized certification or working towards one. Microsoft Windows 10 (and older OSs) with a solid understanding of how operating systems work
PREFERRED:
Experience installing, configuring, upgrading and troubleshooting hardware and software including but not limited to:
COMPETENCIES:
Working Hours: 7:30am - 5pm
Weekly, rotating afterhours on-call schedule.
BENEFITS:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in saving lives by supplying first responders with high-tech medical products and transportation security professionals with leading-edge aviation security screening equipment. We offer great benefits, diverse and passionate team, work-life balance and continuous career advancement.
SUMMARY:
Assists in the installation, implementation, and upgrade of internal systems. Provides first and second level hardware and software technical support for network and computer related devices. Utilizes corporate Help Desk management software to create, update, resolve, and thoroughly document all reported problems, troubleshooting efforts, and resolutions.
DUTIES:
- Provides technical assistance and support to end users related to computer systems, hardware, or software
- Troubleshoots, maintains, and monitors external and internal hard drives, printers, plotters and scanners
- Responds to queries, creates and updates tickets, isolates problems, and determines and implements solutions or escalation procedures
- Answers Help Desk line and monitors tickets in multiple queues to facilitate processing of customer support requests
- Examines personal queues to prioritize and complete work to meet or exceed response and resolution targets
- Follows defined policies and procedures to manage workflow, including escalation of tickets
- Utilizes available resources to promptly and accurately identify resolutions
- Maintains inventory of equipment, hardware, software, and supplies
- Understands, applies, and utilizes information gained by reading, studying, and reviewing technical documentation, manuals, TechNet, and other support sources
- May maintain tracking system for usage evaluation
- Other duties as assigned
EDUCATION and EXPERIENCE:
Associate's degree or equivalent work experience plus two years of technical support experience.
CompTIA A+ or Network +, Microsoft MCP or MCSE or other industry recognized certification or working towards one. Microsoft Windows 10 (and older OSs) with a solid understanding of how operating systems work
PREFERRED:
Experience installing, configuring, upgrading and troubleshooting hardware and software including but not limited to:
- Logical Devices
- Mac OS
- Microsoft Office 365 (and older suite)
- Active Directory experience
- Experience with ticketing system
- Engineering Tools
- VPN
- Antivirus
- Remote Support experience
COMPETENCIES:
- Ability to think logically
- Excellent listening and questioning skills
- Problem solving skills
- Strong customer focus
- The ability to prioritize workload
- Attention to detail
- Ability to lift up to 50 pounds
- Aptitude for the development, management, and delivery of outstanding services to fellow employees, customers, suppliers, and any internal organization that relies on the network
Working Hours: 7:30am - 5pm
Weekly, rotating afterhours on-call schedule.
BENEFITS:
- 401K with company match vested immediately
- HSA/FSA match
- 8 weeks paid parental leave
- Healthcare for now and healthcare as your family and health change
- Continuous Education Pathways
- On-site Cafe & Gym
- You will be joining a passionate, driven and diverse global team!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
