IT Field Service Technician

Responsibilities:

• Contractor’s Field Support services provide hands-on support for infrastructure devices in the Workplace.
• Devices supported include PCs, mobile devices, printers, and LAN equipment Activities include hardware maintenance, software support, and Installs, Moves, Adds & Changes (“IMACs”)
• Troubleshoot, and install, printers, drive mappings, permissions, and other end-user computing environment-related items.
• Company Hardware and software maintenance and support
• Workplace (Laptops, Desktops, and iOS) device optimization and configuration
• The contractor shall provide onsite desktop services for supported desktops, supported desktop software, and supported devices at Company-designated locations. Locations may be modified from time to time by the Company by the Agreement using the applicable Change Control Procedures.
• The contractor shall provide onsite Desktop services in English for supported desktops, supported desktop software, and supported devices.
• The contractor shall perform the desktop services in a manner that minimizes interruptions to the Company’s daily operations.
• The contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.
• LogMeIn is the primary remote-control tool; Company remote-control software is used as a backup method only.
• Field Services Support shall not manage P1 tickets.
• Field Services support shall manage single-user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.

Good to have: - Microsoft HoloLens Wearable support experience.

The supported devices are listed below:

• Desktops & laptops
• Microsoft HoloLens Wearable
• Apple Mac OS for remote connectivity (e.g., Citrix), where applicable
• Printer queue and break/fix coordination
• iOS devices
• Android devices, where applicable for Mobile Device Management The supported software is listed below: Enterprise software part of the Company’s standard workplace image (desktop and laptop)
• Overseeing the day-to-day functions of deskside (manage workload and attendance…)
• Create KBs and processes and get needed approval from client about new processes.
• Developing, communicating, and implementing new policies and procedures through both verbal and written documentation.
• Motivate Teammates by inspiring positive communication and build a strong relationship among the team.
• Mentoring Deskside team members both technically and on policies and procedures established by IT Department.
• Perform hiring responsibilities of new deskside members and disciplinary responsibilities.
• Train new deskside members and equip them with the necessary knowledge and skills.

Job Type: Contract

Salary: $27.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift

Experience:

• support for infrastructure devices in the Workplace: 3 years (Required)
• PCs, mobile devices, printers, and LAN equipment: 3 years (Required)
• single-user Incidents and VIP tickets, P2, P3, P4: 2 years (Required)
• Microsoft HoloLens Wearable support: 1 year (Required)
• Mac OS: 3 years (Required)
• Train new deskside members: 1 year (Required)

Ability to Commute:

• Houston, TX 77010 (Required)

Work Location: In person