Address
Form of workJob Description
Job Title: Help Desk Technician
Location: Denver, CO
Duration: 12+ Months
**Part Time – 20 hrs/week but actual schedule can vary. Doesn't have to be four hrs/day, 5 days/week**
Job Description:
Location: Denver, CO
Duration: 12+ Months
**Part Time – 20 hrs/week but actual schedule can vary. Doesn't have to be four hrs/day, 5 days/week**
Job Description:
- Perform Tier I level (first contact:emails, first ticket response, answering calls, etc.) of end user support regarding system issues and tracking to resolution and determining root cause analysis.
- Provide daily Help Desk services (password reset, application entry, routine service tasks) regarding the support of projectwise/adobe systems for user operations.
- Perform daily user management monitoring and maintenance activities.
- Take ownership of issues and requests that come in through by triaging, prioritizing, and assigning tasks to ensure timely resolution and escalate depending on need by coordinating/communicating with Client and/or document administrator.
- Assist system users who do not understand how to obtain access to supported systems.
- Research user questions and issues to effectively prioritize and escalate as required.
- Troubleshoot system issues and workflow requirements of complex application systems.
- Assist in the recommended user system access modifications to meet the needs of end users.
- Investigate system problems to determine cause (i.e., hardware, software, user error, lack of training, need for clarity in program guidance, etc.) and use reasoning to resolve issues with provided guidance.
- Select the most appropriate plan of action to resolve end user needs.
- Provide outstanding customer service and problem solving skills.
- Effectively interact with technical and non-technical staff at all organizational levels.
- Demonstrate ability to work successfully with a diverse group of customers.
- Understand business functions related to the supported applications.
- Maintain a current knowledge of relevant technologies as assigned.
- Assist in the creation/deletion of document management system users that need access to role based projects.
- Assist with associated system role based access.
- Ensure user access protocols are adhered to and the user has access to appropriate systems.
Skills:
- Customer Service
- Communication skills both verbal and written
- Microsoft Office Professional
- MicrosoftOffice
