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Description:
At Kidwell, we are passionate about technology. We thrive in a fast-paced environment where customer service is part of our DNA. We strive every day to leave a positive impact on our customers while building a strong team who knows how to leverage technology to challenge the status quo.
We are currently accepting applications for an IT Service Desk Support Specialist to assist in supporting our technical staff and clients. We are looking for highly motivated individuals who work well in both individual and team situations. We practice both remote and onsite technical support to help support our accounts. The IT Service Desk Support Specialist is responsible for incident management and front-line customer service. These responsibilities include base-level knowledge of many types of technologies and providing issue ownership and clean hand-offs to ensure superior customer satisfaction.
Our staff is offered challenging opportunities to work in a wide variety of technical environments, allowing us to work with many types of systems and technology solutions. Our team structure allows us to provide a supportive environment, encouraging career growth for our engaged staff.
POSITION REQUIREMENTS:
- Bachelor’s or Associate’s Degree in related field or equivalent experience required
- 2+ Years Service Desk experience or equivalent troubleshooting experience
- CompTIA A+ , Microsoft MTA preferred, but not required
This position offers a competitive salary and career development potential. We encourage and even pay for certifications and trainings. We also offer health, dental, life, and disability insurance along with paid vacation, holidays, sick leave, flexible scheduling, maternity/paternity leave, clothing allowance, and 401k with company match
Responsibilities:
- Provide the first line of technical support to Kidwell’s clients and staff
- Perform customer service duties, including remote, telephonic, and onsite support
- Respond to inquiries from users and help resolve both software and hardware problems
- Assist in scheduling and dispatch of technicians and engineers
- Assist in diagnosing technical Tier 1 support issues in a timely manner
- Assist in maintaining documentation for internal and external networks
- Provide accurate and timely logging of problems and resolutions in appropriate systems
- Deploy PC’s and other IT equipment, as needed
