It Service Desk Specialist

IT Service Desk Specialist
Vicksburg, MS
Brown Technologies is a rapidly growing company with a proven record of success supporting complex cutting-edge development programs. We are an employee-centric company that understands the individuals that comprise our workforce are our most important asset and are recognized as one of "The Best Place for Working Parents" in Huntsville, AL. Come join our team of experienced, dedicated, and committed professionals whose focus is to solve the mission-critical problems of our customers.
Brown Technologies Incorporated is currently seeking a full-timeIT ServiceDesk Specialist to work onsite at the United States Army Corps of Engineers (USACE) Engineering Research and Development Center (ERDC) at Vicksburg, MS.
Responsibilities include:

• Serve as the first point of contact for ERDC lab customers seeking Information Technology related assistance on the ERDC Research Network
• Provide end user support for desktop and notebook systems
• Interact with users daily and assist them with technical issues related to their Windows or Macintosh desktop or notebook system, client application software, printers, or mobile device
• Perform desktop and laptop imagining and installation as needed
• Record all work in a helpdesk ticketing system
• Provide professional, courteous, prompt, and accurate IT support and solutions to corporate end users
• Work together on issues with other IT technical staff when required
• Document and maintain configuration and process information

Required Skills and Experience:

• Clearance required: U.S. Citizenship required and must have ability to obtain DoD Secret clearance
• Strong technical knowledge of Microsoft Windows desktop operating systems
• Experience installing, configuring, and maintaining network printing devices
• Experience supporting desktop VPN client configuration and operations
• 2+ years' experience supporting desktop operating systems in a Microsoft Active Directory environment
• 2+ years' experience supporting the following software:
  • Microsoft Office suite
  • Adobe Acrobat
  • Internet Explorer
  • Google Chrome
  • Firefox, Safari
  • McAfee Virus protection (or other enterprise antivirus solution)
• 2 years hands-on software and hardware troubleshooting experience
• CompTIA A+ certification (within first 6 months of hire)

Desired Qualifications:

• College Degree preferred (Bachelor's or Associates)
• 1+ year experience supporting Mac OS in an active directory enterprise environment.
• Experience with Bomgar Remote Support Tools or a comparable remote support platform