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Form of workCamp H.M. Smith - Hawaii - SITEC III
Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, Help Desk Specialist to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team, you will help to assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally.
Under the direction of the Sr. Help Desk Specialist the Help Desk provides support to users in resolving problems using Help Desk center tools. The responsibilities of the Help Desk may also include support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government. The Help Desk technician will provide EOC Site/Local Help Desk services and act as the POC for creating, responding to, and resolving end user incidents. This Technician will coordinate Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
Duties include but are not limited to:
- Creating tickets within the IT Service Management (ITSM) tool
- Troubleshooting and repairing end user devices
- Installing and troubleshooting software
- Re-imaging hardware
- Performing shared file access maintenance
- Maintaining accounts
- Creating tokens
- Resetting CAC/Token pins
- Maintaining local registration authority capabilities
- Providing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group
- Escalating tickets to other IT support groups and/or vendor support
Required qualifications:
- DoDD 8570.01-M IAT I certification required - Security + Certification
- 7+ years of experience, of which at least three years must be specialized.
- General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields.
- Specialized experience includes the management of Help Desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of Help Desk employees.
- Help Desk must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude.
High School and 11 years or BS and 2-4 years experience or MS and 0-2 years experience
Clearance:
- Applicants selected will be subject to a security investigation and need to meet eligibility requirements for access to classified information; Clearance is required.
Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service Disabled Veteran Owned Business.
