Help Desk Entry Level

Summary
American Bridge is currently seeking a Help DeskThis position requires a proficient working knowledge of IT and an ability to apply a logical progression.

Essential Duties and Responsibilities

(1+) years in a “help-desk” type role offering support via phone, email and in-person

• Experience with build out of small to midsize LANs (architecture, installation and configuration)
• Experience with imaging and deployment of PC’s and laptop devices
• Experience with installation and troubleshooting of common PC hardware peripherals
• Experience with variety of software installations and software user training
• Experience supporting users in a Citrix or Remote Desktop environment (a plus)
• Experience providing end user support and management for mobile devices (iOS, Android)

Responsibilities:

• End-user support for both local office staff and remote workers and respond to and resolve escalated (level 2 type) support issues
• Work with Field Operations on remote office IT infrastructure build-out; including planning, procurement and coordination. Must be able to provide on-site installation and configuration of local LAN and network devices (firewall, router, switch, AP’s) and installation of any other IT related hardware or software. Travel required.
• On-boarding of new company employees including issuing hardware, creating user accounts and providing new user training
• Purchasing and inventory and asset management
• Contribute to and maintain IT Dept. documentation and assist with continuing to build out user knowledge base

Knowledge/Skills:

• Strong customer service support mindset (empathy, urgency, commit, follow-through)
• Understanding and familiarity with Local Area Networks (LAN), Wide Area Networks (WAN), and general networking concepts
• Ability to install, configure and maintain small to mid-sized LANs
• Advanced knowledge and administration of Windows OS (7, 8.1, 10) on PC
• Advanced knowledge and administration of Windows Server OS (2008R2, 2012)
• Office 365 user and license administration
• Active Directory user administration
• PC Imaging and Image Deployment
• Sound technical knowledge of iOS and Android operating systems and devices
• Mobile Device Management a plus
• Experience with Citrix or other Remote Desktop / Terminal Service environment a plus

Requirements:

• Willingness and ability to travel (within US) to perform service calls and installations
• Required Hours: 8am-5pm EST
• Willingness and ability to work some nights and weekends as required
• High school diploma or equivalent level of education required

Following Certificates / Training Preferred but Not Required:

• Comptia A+
• Comptia Net+
• Comptia Security+
• ITIL
• MCSA

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