Help Desk Analyst

Help Desk Technician

Job Description

Essential Duties and Responsibilities:

· Responsible for responding to telephone calls, email, and requests for technical support

· Identify, research, and resolve technical problems

· Document, track and monitor problems to ensure timely resolution

· Assist in tracking Help Desk calls pertaining to application, networking, and systems problems and issues

· Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on priority

· Assist in monitoring access requests and working with other IT teams to fulfill access requests

· Walk customer through problem-solving process for known issues and perform hand-offs to escalation points

· Support user account and system access requests

· Perform other duties as assigned by management

Minimum Requirements:

· High School diploma or equivalent with 1 - 4 years of relevant Information Technology experience.

· US Citizen

· Able to obtain 6C Clearance

Job Type: Full-time

Pay: From $15.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• IT: 1 year (Preferred)

License/Certification:

• US Citizenship (Required)

Security clearance:

• Confidential (Preferred)

Work Location: In person