Help Desk Analyst (Remote)

Job Description
We're looking for a Help Desk Analystfor a remote role. If you're looking for a new opportunity, apply today!
Skills & Qualifications:

• 1 year of IT phone support experience
• Experience with:
  • Help Desk
  • Computer hardware/software
  • iDevices
  • Tough Books
  • Windows 7 & 10 OS
  • MS Office Suite
  • SharePoint
  • Active Directory
  • Skype
  • Mainframe
  • Print management tools
  • Ticketing systems
• Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation
• ServiceNow ticketing system experience is preferred

Location: Remote
23-00281, Help Desk Analyst
TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
TM Floyd & Company participates in E-VERIFY
AAP, EEO