Healthcare Customer Service Representative

Healthcare Customer Service Representative​
Onsite – Fort Worth, TX
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Healthcare Customer Service Representative for our Fort Worth, TX office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits

• Accelerated healthcare career growth – rapid advancement opportunities

• Insurance benefits (Medical, Dental, Vision) and 401K

• 20 days off annually (10 PTO days and 10 Holidays)

• Employee access to Serenity’s treatment options

• Access to corporate onsite gym, game room and other amenities

• Open to full or part time

Responsibilities

• Connecting with patients via phone

• Help solve problems and educate patients about TMS and Ketamine

• Coordinate with clinics for patient care

• Other relevant duties as needed.

Qualifications

• High School Diploma/ GED.  

• Strong Customer Service mindset.

• Previous experience in Customer Service required

• Excellent verbal and written communication, and basic math skills.  

• Well-versed in de-escalation skills and ability to connect with individuals.

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us

• About Serenity Healthcare

• Serenity’s Provided Services

• Meet our Patients

Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to careers@serenityhealthcare.com