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Form of work
Salary** Prior experience within a healthcare centric call center is a must **
** Must reside in the state of TX**
PFS Group’s experienced professionals communicate with patients in a call center environment to provide a compassionate account resolution experience, while supporting hospital returns on investment. We believe in developing relationships with the people behind the bill to provide outstanding customer satisfaction for our clients and their patients. Resolving patient accounts begins when you connect with them through hearing about their experiences and sharing your understanding.
Apply today to join one of the fastest growing national healthcare billing outsourcing companies.
Responsibilities
- Communicate with patients to help them resolve their healthcare billing accounts on behalf of our clients.
- Resolve billing issues.
- Set payment expectations.
- Arrange payments.
- Collect and verify information from patients.
- Conduct patient support at an average of 6-minutes per call.
Requirements
- Strong computer skills.
- Proven record of punctuality, and dedicated work commitment.
- Outstanding listening, communication, problem-solving and research skills.
- Strong Customer Service experience demonstrating compassion and concern.
- Ability to work well under pressure and routinely multi-task.
Preferences
- CUBS computer system experience
- EPIC or similar platform experience
- Prior call center experience
- Healthcare patient account resolution and/or healthcare insurance experience
Benefits
PFS Group offers a friendly, caring work environment, and competitive benefits and compensation, (ZayZoon option available!) medical, dental, vision, short and long-term disability, life insurance, hospital indemnity, critical illness, accident insurance MDLive and a matching 401(k) with profit-sharing, etc. If you are looking for a position in a dynamic, fast-paced organization with career growth opportunities, come grow with us! Please submit your resume and salary requirements and/or salary history for consideration.
All candidates will be required to undergo a pre-employment drug screen and a pre-employment national background check.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
