Customer Service Representative

We’re looking for a highly skilled Customer Service Representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call and has past experience with medical billing / insurance verification. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for medical claims / billing. As the voice of our company, the Customer Service Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

Responsibilities

· Handle a large volume of inbound and outbound calls in a timely manner

· Follow communication scripts and use knowledge of the medical billing to go off-script when necessary

· Identify customer needs, research issues, resolve complaints, and provide solutions

· Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team

· Recommend improvements for systems and processes to boost organizational efficiency

Qualifications

· At least 1 - 3 years' of relevant work experience (Customer Service, call center, medical billing and/or insurance verification)

· Excellent phone etiquette and excellent verbal, written, and interpersonal skills

· Ability to multi-task, organize, and prioritize work fast-paced, high volume and dynamic environment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• I understand that I am applying for an on-site position & will be able to commute to our corporate office, 4700 W Sam Houston Parkway N, Houston, TX 77041

Experience:

• Medical collection/billing: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: In person