Healthcare Customer Service Representative

Description:

Hours:

Monday-Friday

4 days working an 8 hour shift between 8am-7pm EST with one day (they are flexible) being an 11am-8pm EST that they can coordinate with their manager on which day of the week it is

-This is a 3rd party healthcare call center team who answers calls on behalf of hospital systems

-Handle incoming calls from patients on behalf of hospitals

-Walk customers through payment questions/options

-Handle calls pertaining to explanation of benefits (EOB)

-Handle questions pertaining to bill discrepancies or insurance errors

-Answer questions on next steps for payment options

-Direct to the correct department

Additional Skills & Qualifications:

-Minimum of 2 years of call center experience (at the same company) in either healthcare or insurance/banking.

-Microsoft Office

-Data Entry

Bonus:

-Previous experience working within EPIC

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.