Healthcare (Call Center / Customer Service Representative)

About Us

PCP for Life is a family practice group with eight (8) locations across Greater Houston Area. Our practice has more than 20 providers and a staff of 150+ and growing. We are looking for candidates who are looking for a career in healthcare, and not just a job. PCP for Life is looking for care team members to join our Patient Care team.
Responsibilities:

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts and by answering or referring inquiries..
• Optimizes patients’ satisfaction as well as provider’s time by scheduling appointments by telephone.
• Ensures availability of treatment information by filing and retrieving patient records as well as maintaining patient accounts by obtaining, recording, and updating personal information.
• The patient care agent accomplishes patient care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance. Assist patients with our disease management programs and complete preventive health screenings.
• Determines patient’s requirements by completing HRA (Health Risk Assessments); determining the need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing general evaluations, treatment objectives, and plans.
• Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation.
• Maintains patient records by reviewing case notes, and logging events and progress.
• Creating and updating care plans for all patients actively enrolled in Care Management/Disease management program
• Reduce hospital admissions by coordinating outpatient care, providing personal support, & reduce hospital re-admissions.

Skills

• Ability to deal professionally, courteously, and efficiently with the patients and all levels of the organization.
• Should be able to demonstrate excellent telephone skills while paying attention to details and maintaining focus.
• Ability to operate a computer, copier, and fax machine.
• Experience with Microsoft Office, electronic medical records, and practice management system (scheduling) software applications.
• Can demonstrate effective verbal and written communication skills.
• Can demonstrate effective customer relation skills, working with diverse populations, often in stressful fast-paced environments.
• Can demonstrate organizational skills, multi-tasking, and effective use of time.

Employee Benefits

• Free office visits for immediate family
• Health, Vision, and Dental Insurance
• 401K
• PTO and Vacation
• Holiday Pay for major holidays

​Qualifications:

MUST HAVES:

• High School Diploma or equivalent.
• MUST BE BILINGUAL and able to communicate in English and Spanish.
• Must have their own transportation and be able to travel to PCP for Life nearby locations.
• Must be able to work at least ONE WEEKEND DAY.
• Ability to communicate with patients on phone 80% of the time.
• Performing duties with excellent Customer Service skills.

PREFERRED:

• Healthcare experience will be preferable but not a mandatory requirement
• Knowledge of eClinicalworks EMR will be a PLUS