Casino Host - Ft

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!
Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.
Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.
Job Description:
Responsible for performing excellent customer service at all times by creating a personalized entertainment experience to premium players, and ensuring the quality of service provided to the customer is in accordance with the Company's established marketing strategy.
Job Responsibilities

• Acts as a resource for customers, management and employees to ensure a maximum level of satisfaction and service throughout the department and the Company.
• Represents the Company in its public relations and marketing efforts, generating new and repeat business and helping to reaffirm the goals and objectives of the Company.
• Coordinate with additional Player Development personnel to properly fulfill all players' requests across all segments.
• Resolve customer's complaints and/or conflicts, in a fair, equitable manner.
• Facilitates the effective management of information throughout the department and the Company.
• Maintain a working knowledge of the Company's facility as well as current and upcoming events on property in order to advise customers and fellow employees of same whenever possible.
• Usher and performs any reasonable request made by management.
• Build relationships with internal guests "Slots and Table" that may be able to assist in identifying new premium players, and expedite referrals of new players.
• Execute sales and promotion telemarketing against assigned lists of hosted players.
• Identify and greet In-House premium players in all areas.
• Consistently maintaining contact with assigned players through phone, email, text, US mail in order to fulfill premium player needs.
• Answers all premium players calls and handle correspondences whether on, or off property in order to expedite their request for reservations, and services.
• Participate in Casino events as appropriate.
• Host VIP events, and participate in casino promotions as needed.
• Fulfill premium player's requests for complimentary services.
• Coordinate with Executive Hosts and VIP Casino Hosts to properly retain players across all premium player segments.
• Assist in staffing (VIP Lounge, Podium), and other administrative duties as assigned.
• Preform Guest recovery as needed.
• Responsible for completing player reservations in hotel reservation system and/or completing reservations utilizing the Internal Reservation form.

• Bachelor's degree from a four-year college or university preferred. Casino experience required.
• Sales experience preferred.
• Excellent communication skills and a friendly, outgoing personality required.
• Must be a self-starter, motivated, versatile and responsible.
• Effective organizational skills required. Strong background in customer-service/relations required.
• Player tracking system and hotel reservation system experience preferred.
• Must be proficient in Microsoft Office.