Hchb Help Desk Analyst

Overview
Find Your Passion and Purpose as an HCHB Help Desk Analyst
Reimagine Your Help Desk Career With Us
Working for a healthcare company, you know what you do impacts you as much as your field staff supporting our patients and their families. At AccentCare, we are united in our relentless drive to reimagine care because we want to provide the service we would seek for our own families. We think it's really special to be a part of our patient's health journey and create incredible memories while providing world-class patient care.
Our Investment in You
We are committed to offering comprehensive benefits and rewards to full-time employees who work over 30 hours per week and their families, including:
• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development
• Company-matching 401(k)
• Flexible spending and health savings accounts
What You Need to Know
HCHB Help Desk Analyst Responsibilities:

• As an HCHB Help Desk Analystyou will:
• Provide end user support, technical advice, guidance, and informal training to customers using hardware and software programs related to HCHB.
• Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
• Staff the IT Help Desk.
• Answer incoming HCHB related software and hardware requests via phone, web and email.
• Triage and troubleshoot incidents, defects and issues reported by the users, with the goal for identifying and implementing root cause fixes.
• Remotely train end users in the use of equipment and software related to HCHB, including Android tablets and laptop or Desktop computers.
• Document all cases in call tracking software.
• Escalate tickets to appropriate support groups, including HCHB vendor support.
• Follow-up on open issues with escalation groups to provide feedback to customer.
• Perform a quality assurance check on resolved tickets to ensure customer satisfaction.
• Support HCHB application upgrades and releases.

Qualifications
Be the Best HCHB Help Desk Analyst You Can Be
If you meet these qualifications, we want to meet you!

• High School Diploma/GED
• Associate or Bachelor's Degree preferred
• 2+ years previous experience in a customer service, customer support or Help Desk role
• 1+ year previous experience troubleshooting or problem resolution within Windows systems and applications
• Previous experience working within an inbound call center required
• Previous experience with VPN, aircards, Wi-Fi, etc.
• Previous experience resolving hardware issues with laptops, cell phones, tablets, and/or pc's
• Experience with HCHB preferred

Come As You Are
At AccentCare, our care is most compassionate when we empathize and engage with everyone, and we are at our best when we value diverse perspectives, foster open dialogue, and enact change. And we are stronger when each of us is empowered to grow, be our unique selves, and feel a sense of inclusion and belonging.
AccentCare is proud of how we are building a culture and inclusive infrastructure to help elevate the voice of all our employees with a special focus on the underrepresented and marginalized. We offer equal employment opportunities regardless of a person's race, ethnicity, sex, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental disability, physical disability, or any other protected classification.