Guest Services Representative

Wildwood Park District

Guest Services Representative

Department: Administration/Recreation

Position Title:Guest Services Representative

Location: Rule House 33325 N. Sears Boulevard Wildwood, IL 60030

Reporting Authority: Park District Manager

FLSA Status: FLSA Non-Exempt

Classification: Part-Time

Rate of Pay: $17.00 per hour

Hours: 13-20 HOURS PER WEEK (Mondays and Tuesdays OR Tuesdays and Thursdays) YEAR-ROUND NOT TO EXCEED 1000 HOURS. In addition to those hours the 2nd OR 4th Saturday of each month 9:00am-12:30pm during the months of May-August. Other times and dates may be needed and/or assistance with select Special Events.

The Wildwood Park District is looking for a dedicated professional experienced in customer service management, experience working with the public, and ability to assist running the main office of the Wildwood Park District for the Part-Time Year-Round Guest Services Representative Position!

Summary: The Guest Service Representative is responsible for daily operations of the office. Responsibilities include assisting the public on the phone, in person or in email, processing activity registrations, payments and rentals and performing a variety of tasks as assigned.

Qualifications and Skills Required:

· Associate degree or equivalent customer service experience preferred. High School Diploma required.

· Two to three years of front office or customer facing experience.

· Excellent written and oral communication skills.

· Computer skills are necessary including Microsoft Applications such as: Word, Excel, PowerPoint, Outlook Email; and ability to be trained on ACTIVE Net registration software and Park District website editing platform. General competencies with Apple MacBook computers and software or ability to learn.

· CPR/AED/First Aid certified within 6 months of employment. Park District provides CPR training.

· Must have valid Driver’s License and reliable transportation.

· Must be at least 18 years of age and successfully pass background check.

· Must be able to read and write and have strong command of the English language. Bilingual is a plus.

· Must be able to perform basic mathematics.

· Must possess professional phone skills and work well with the public.

· Must present a neat and professional appearance.

Essential Functions:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

· Initiate and gather quotations/estimates and confirm/setup appointment times for office supplies/equipment and obtain quotes from vendors/contractors at the request of the Park District Manager when appropriate.

· Greet and answer questions from the public on the phone, in person or in email.

· Take phone messages for staff.

· Communicate information to appropriate staff member.

· Process activity registrations, room rentals, pavilion rentals and preschool payments.

· Process boat key and boat decal and parking permit sales.

· Assist with Summer Camps registration, camper paperwork/logs, and work with Camp Counselors when necessary.

· Assist with Preschool when necessary and work with Preschool Teachers with copies, and supply procurement.

· Assist Marketing and Events Coordinator to maintain Park District website calendar and complete updates as needed.

· Maintain all office supplies.

· Assist Park District Manager with copies, notices, filing, and other administrative tasks.

· Assist Maintenance Supervisor and Team with supply orders, supply inventory, and quote procurement when necessary.

· Assist with management of Harvestfest Vendor Applications and Payments.

· Input programs in recreation program software at the beginning of each season.

· Print out class attendance lists as needed.

· Process all fees in recreation software and conduct daily balance of all money received.

· Maintain integrity of customer transactions.

· Assist with the distribution of information to the public along with Park District Manager and Marketing and Events Coordinator.

· Respond to complaints and questions related to recreation/public relations operations.

· Maintain integrity of registration software.

· Communicate work schedule and tasks to the Park District Manager.

· Perform duties in a safe manner.

· Maintain a clean work area.

· Report any work-related or patron injuries to supervisor promptly.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Park District is a drug free and smoke free work environment. While performing the duties of this job, the employee is regularly is indoors in temperature-controlled conditions; however, there is occasional exposure to outside weather conditions including working in direct sunlight and light rain.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

For More Information:

Please send resumes, and a cover letter to Park District Manager Brandon Magnini at bmagnini@wildwoodparkdistrict.com along with a completed application.

To visit our website employment page and download an application and the job posting please visit: www.wildwoodparkdistrict.com under “About Us” and “Employment Opportunities”

Please direct any other questions to us at 847.223.7275.

The Wildwood Park District is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Board will provide reasonable accommodation to qualified individuals with disabilities.

Job Type: Part-time

Pay: $17.00 per hour

Expected hours: 13 – 20 per week

Work Location: In person