Guest Service Representative

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves.

We are looking for our next Call Center – Guest Service Representative (GSR)

The focus of the Call Center – Guest Service Representative (GSR) is to provide the first and last guest impression through100% guest satisfaction by assisting guests with their requests, offering guests additional service opportunities, establishing a rapport, assist with understanding our products, specials, and company reward programs, and exceeding their expectations throughout the interaction.

This is a 100% remote role. The Call Center is open Monday through Sunday from 8 a.m. to 7 p.m.

Are you ready to be a part of designing the future of beauty and fashion?

Here are some highlights of what actions you will be doing in this role:

• Responsible for providing a high standard of customer service.
• Utilize our systems to maintain accurate, and detailed client files, in accordance with the Tricoci standards and the guest’s expectations.
• Cultivate a positive experience for all incoming calls into the centralized company telephone number.
• Create and execute new bookings for our Salon & Spas.
• Responsible for focus and delivery on Key Performance Indicators (KPIs) consistently, daily, weekly, monthly, and quarterly.
  • Rebooking,
  • Upselling services,
  • Retail products,
  • Gift cards,
  • Referrals,
  • Specials and promotions,
• Maintain a consistent level of service and productivity in this fast-paced environment.
• Ensure standards, policies and procedures are followed.
• Achieving service and sales goals by sharing your knowledge about services, promotions and products offered at the Salon & Spas.

Here are some of the skills and background that we are looking for in this individual:

• A minimum of two years’ experience in a Call Center environment in customer service.
• Reservation experience a plus.
• Ability to work various schedules including evenings, weekends, and some holidays.
• High speed internet is required.
• Ability to connect to a router/modem is required.
• Strong communication and organizational skills.
• Exhibits a professional appearance and maintains a friendly, cheerful, and courteous demeanor even under stressful situations.
• Strong keyboarding skills needed.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong guest relationships.

What we can offer a full-time team member (minimum 30 hours consistently a week):

• Brand recognition in the marketplace.
• Employee discounts.
• 401k and Roth 401K, yes, we have both plans.
• Health Insurance options with Medical, Dental and Vision.
• Individual Life Insurance options at a group plan discount.
• Employee Assistance Program – identity thief guidance, mental health tools, legal resources and more.
• Critical Illness Insurance, Group Accident Insurance, Hospital Indemnity Insurance, Short Term Disability Insurance

You can be a part of our culture of advancing innovation in the beauty industry join us today!

Tricoci inspires confidence within every guest by catering to the unique needs of every individual, providing an experience that is anything but ordinary. Visit www.tricoci.com for more information and follow us on Instagram @Tricoci_Official.