Address
Form of work
SalaryDuties and Responsibilities:
Determines requirements by working with customers over the phone and via emails and chats
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Education, Experience and Skills
Our Customer Service Reps should have the following:
Willingness to work in different shifts and any days of the week.
Excellent typing skills
Proficient in Windows-based computer programs with excellent navigational skills
Excellent communication and customer service skills
High School diploma or equivalent
Two years post-secondary education preferred. Additionally should have Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Career Level Required: Experienced (Non-Manager)
Experience Required: 1+ to 2 Years
Education Required: High School or equivalent
Job Status: Full Time
Contact Information
Email : hr@vcaremail.com
