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Form of work
SalarySUMMARY: Deliver exceptional service and perform any other duties assigned.
QUALIFICATIONS:
Excellent guest relations
Excellent telephone skills
Excellent accounting skills
Excellent computer skills
Effective cash handling skills
Effective multi-tasking skills
Ability to handle difficult, stressful, or trying situations with confidence and a positive attitude
Outgoing, friendly, courteous, organized and professional
Prior hotel experience necessary
ESSENTIAL JOB FUNCTIONS:
- Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room revenue
- Prepares group and VIP arrival and departure
- Is informed of events and/or functions in the hotel during the shift
- Strives to maintain a GSTS score of 95 or higher!
- Checks guest out of the hotel and processes customer payments according to established policies and procedures
- Responds to guest requests promptly and courteously
- Promotes hotel services, facilities and outlets
- Provides guests with information such as local attractions and directions to increase guest satisfaction
- Resolves minor guest complaints to the satisfaction of the guest
- Uses best judgment in resolving challenges, complaints, disturbances or unsatisfied guests
- Books guest reservations and/or coordinates with in-house reservations
- Answers the telephone in a professional and courteous manner
STANDARDS:
Always professional, courteous, and accommodating to our guests and associates
Always practices and promotes brand promises
Always follows hotel policies and procedures
Maintains regular attendance, punctuality, and a sense of urgency
Flexibility in working hours according to the demands of the hotel’s business level
Job Type: Part-time
Pay: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Chicago, IL 60661: Relocate before starting work (Required)
Work Location: In person
