Guest Service Agent

Overview
We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience throughout their stay. If you have a passion for hospitality and enjoy interacting with people, this could be the place for you!

Duties
- Greet guests upon arrival and assist with check-in and check-out processes.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Process reservations and manage room assignments.
- Maintain accurate guest records and ensure confidentiality of personal information
- Coordinate with other departments to fulfill guest needs and requests in a timely manner.
- Assist with billing and payment processes.
- Ensure the lobby area is clean, organized, and presentable at all times.

Qualifications
- Previous experience in a hotel or hospitality setting is preferred
- Excellent customer service skills and a friendly/approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems, computer systems, and other office equipment

- Proficient in typing
- Ability to multitask and prioritize tasks effectively

- Ability to work well under pressure
- Detail-oriented with strong organizational skills
- Bilingual skills (English/Spanish) are a plus

At our hotel, we value our employees and offer competitive benefits including:
- Competitive salary
- Health insurance options
- Paid time off
- Opportunities for career growth within the hospitality industry

If you are passionate about providing exceptional Guest Service and thrive in a fast-paced environment, we encourage you to apply for the position of Guest Service Agent.

Job Types: Full-time, Part-time

Pay: $16.00 - $16.50 per hour

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Food Handler Certification (Preferred)
• CPR Certification (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• San Clemente, CA 92672 (Required)

Work Location: In person