Guest Service Agent

Santa Barbara's Castillo Inn is taking candidates for our Part-Time Guest Service Representative position to join our Front Desk team. You will serve as our guests’ first point of contact; managing all aspects of their accommodation. The Guest Service Representative's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and are interested in the hotel industry, we’d like to meet you. We want you to be a part of our guests' excellent experience.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Keep lobby and Front Office tidy

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role a plus, but not required
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS a plus, but not required
• Ability to learn how travel planning websites operate, like Booking and Expedia
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: No more than 32 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Santa Barbara, CA 93101: Relocate before starting work (Required)

Work Location: In person