Onsite Resident Service Coordinator (Scca2024-6624)

RESPONSIBILITIES:

This is a Thursday – Monday position. This position assures that the day-to-day operations of the on-site facilities are run smoothly by assisting the Facilities Manager and other facilities staff in overseeing the maintenance of the facility and common areas, parks and streetscape, performing on-site administration and customer service. This position supports the Facilities Manager to meet TMC goals and objectives as well as ensuring effective and efficient day-to-day operations of the Talega community vision via the maintenance of the common grounds and facility, providing recreational, administrative support and customer service assistance, upholding the aesthetics of the community as directed by the Board; and ensure that the highest level of service is being provided to TMC.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• This is a Thursday – Monday position.
• Perform a daily inspection of Talega Swim & Athletic Club (“TSAC”) facility, documenting and preparing a punch list and/or work orders accordingly.
• Perform weekly landscape walks to ensure TMC expectations are being met and generate a punch list as necessary.
• Follow up regularly on all outstanding work orders. Ensure maintenance of fitness center equipment is performed and documented following the maintenance schedule and agreement.
• Follow-up and drive fitness equipment repairs to ensure they are completed on time and verify warranties to ensure TMC is not charged for warranty repairs.
• Ensure maintenance of all vehicles are performed and documented following the recommended maintenance schedule and lease agreements.
• Follow-up on outstanding bid proposals and/or related information for the Facilities Manager as directed.
• Monitor and enforce community guidelines for all facility use activities throughout the community.
• Monitor and report violations of TMC Guidelines to the Operations Director
• Assist Facility Manager with monitoring facility usage, be familiar with reservation calendars, and complete facility pre & post-inspections as needed.
• Check and adjust A.C. daily for all TSAC reservations, events and programs.
• Provide input regarding maintenance, repairs, purchases or policies that may benefit TMC fiscally, decrease liability, or enhance resident satisfaction.
• Perform all facility-related administrative duties assigned by Operations Director
• Assist with monthly management reports for presentation to the Board of Directors (Vandalism Report, Facility Usage Report, Facility Closure Report, etc)
• Ensure all customer service calls and related work orders
• Assist the Facilities Manager in completing and/or implementing facility-related items resulting from TMC Board of Directors meetings.
• Monitor facility usage and be familiar with rental requests, inspections, and reservation calendars and coordinate with appropriate patrol personnel as needed.
• Perform regular inspections of all parks and common areas, documenting and preparing punch lists and/or work orders for contractors accordingly.
• Assist reception desk personnel during busy times with incoming resident traffic, access control programming, tenant and lost key fob changes and resident/guest inquiries.
• Present invoices and proposals for work to the Facilities Manager on time
• Assist with the coordination of all TMC and TLC events/activities, including facility set-up and breakdown duties, when necessary
• Assist in monthly deactivations and activations of access control devices for punitive or other purposes as necessary.
• Assist with the coordination of and attend designated TMC meetings or functions as requested
• Assist with updating and organizing all TMC project files and maintenance manuals as needed
• Perform any other duties as assigned

QUALIFICATIONS:

• Excellent customer service skills are necessary as this position has face-to-face interactions with clients’ resident, vendor and the general public
• Ability to walk extensive slope and/or flat association areas and visually inspect landscape and building areas to ensure proper maintenance
• Ability to independently answer and place telephone calls. Must be able to hear in order to receive telephone calls and voice mail messages
• Excellent communication skills, both verbal and written, with the ability to develop thorough and concise written communications
• Outstanding administrative and organizational skills, with the ability to perform multiple tasks at the same time
• Must be proficient with Microsoft Office. Must be able to work on a computer and input information into databases and spreadsheets and prepare correspondence
• Must be able to handle pressure and deadlines as they relate to the job
• Must be flexible, calm and able to handle demanding clients and/or personalities with strength and professionalism
• Previous work experience in a customer service or facility environment

Pay and Benefits:

$27/hr

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays

OVERVIEW:

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Job Type: Full-time

Pay: $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• What is your pay expectation for this position?

Work Location: In person