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Form of workGeneral Manager
Under limited supervision, this position is responsible for front end operations of The Bridges Golf Club including the clubhouse, range staff, and all related operations and services with strong Food& Beverage knowledge and work professional experienced.
Oversight includes, but is not limited to, staffing, programs, associations, outings, tournaments, marketing, rentals, and communications. Works in close coordination with the Golf Course Leadership, Reports to the Regional Manager.
ESSENTIAL JOB FUNCTIONS
Responsible for the effective supervision and administration of the pro shop, club house, practice range, and electric cart rentals; oversight of food service operations including budget preparation and monitoring, purchasing and executing financial transactions; staff organization and development, performance evaluations, employee relations, prioritizing and assigning work and related activities.
Assists the general public with the interpretation of golfing rules and regulations. Efficiently and diplomatically responds to public inquiries, complaints, and concerns. Plans and promotes various functions within established policies, rules and regulations to generate operating revenues and create public interest; assists with the development and implementation of an annual marketing effort; coordinates and interacts with local news media, commercial firms, civic organizations, and the general public to promote the development of the Golf Course and its programs. Acts as liaison with golf associations to foster growth of existing and new associations.
Oversees the collection of funds derived from sale of golf merchandise and various services at the club house; determines the type and quantity of merchandise for the pro shop; maintains a current inventory for the pro shop; oversees displays, retail strategy, loss prevention, and inventory turnover. Maintains accurate and complete records for pro shop inventory, weather data, rounds played, outing, tournament and association preparation, cart rentals, and programs. Oversees food and beverage operations.
Develops and implements operational priorities, goals, and objectives within the scope of the strategic plan and operations framework. Creates, administers, and analyzes surveys to user groups and the general public. Assists with the development of annual and long-range strategic goals. Participates in professional committees, conferences, workshops and training to
maintain awareness of updates and trends in the golf industry.
Performs other duties as assigned.
PERFORMANCE STANDARD
Employees at all levels are expected to effectively work together to meet the needs of the community and the organization through work behaviors demonstrating our company values. Employees are also expected to lead by example and demonstrate the highest level of ethics.
REQUIRED KNOWLEDGE
Golf Course Operations - Thorough knowledge of the administrative and technical practices, methods, and policies relative to municipal Golf Course operations to include operating a golf merchandising business.
Safety - Knowledge of occupational hazards, safety precautions, and safety regulations related to equipment operation, and other work-related precautions.
Strategic Planning - Thorough knowledge of strategic planning principles and theories to ensure a path to achieve defined goals and objectives, as well as implementing plans to accomplish desired outcomes.
Customer Service - Thorough knowledge of principles and processes for providing customer services. This includes setting and meeting quality standards for services, and evaluation of customer satisfaction.
Supervision - Knowledge of leadership techniques, principles, and procedures to assign work, schedule, supervise, train, and evaluate the work of assigned staff.
REQUIRED SKILLS
Interpersonal Relationships - Develops and maintains cooperative and professional relationships with employees at all levels, representatives from all departments, and outside agencies. Effectively responds to and resolves complex inquiries and disputes.
Critical Thinking - Uses logic and reasoning to understand, analyze, and evaluate complex situations and research information to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to the situation.
Computer Skills - Utilizes a personal computer with a customer information system, word processing, spreadsheet, and related software to effectively complete a variety of tasks with reasonable speed and accuracy.
REQUIRED ABILITIES
Communication - Ability to communicate ideas and proposals effectively, including the preparation of reports and logs. Ability to listen and understand directions, information and ideas presented verbally and in writing. Ability to handle a variety of customer service issues with tact and diplomacy and in a confidential manner.
Coordination of Work - Ability to establish and implement effective administrative programs and procedures. Ability to plan and organize daily work routine and establish priorities for the completion of work in accordance with sound time-management methodology. Performs a broad range of supervisory responsibilities over others.
Financial Management - Ability to perform arithmetic and statistical calculations. Ability to employ economic and accounting principles and practices in the analysis and reporting of data.
EDUCATION AND EXPERIENCE
Bachelor's Degree in Golf Course Management, Parks & Recreation, Business, or a related field and 2-4 years of broad and extensive experience working in major phases of Golf Course or Hotel operations or recreation facility operations with 3-4 years of supervisory experience, or an equivalent combination of education and experience. PGA or LPGA certification preferred.
PHYSICAL REQUIREMENTS
Requires the ability to exert moderate, though not constant physical effort.
Some combination of climbing and balancing, stooping, kneeling, crouching, and crawling.
Some lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (10-20 pounds).
Offering $80,000 - $90,000 / annual
