General Manager - National City Golf Course

Overview
ABOUT AMERICAN GOLF
American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to Golf Course management. With over 50 years of experience as an owner, lessee, and manager of Golf Courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.
Throughout its rich history, American Golf has been involved with more than 325 Golf Courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.
We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.
Responsibilities
Job Purpose
The General Manager is responsible for the successful management of all aspects of the course including the relationships between the course and its members, guests, associates, and community. The General Manager works directly with all department managers, implements and monitors the budget, monitors the quality of the club's products and services, and ensures maximum member and guest satisfaction. The General Manager works closely in developing a team to effectively execute the club's business plan, and hold them accountable to meet defined operating standards, measure and achieve a high level of member satisfaction, while achieving the stated financial objectives of the club. The General Manager will work closely with company leadership and the Regional Director in maintaining the relationship between American Golf Corporation and the ownership group.
Responsibilities

• Maintain and grow membership and/or customer base by promptly handling member and guest concerns and issues
• Ensure open communication and high visibility to members and guests by conducting daily walk-throughs of the club
• Ensure the club is operated in a fiscally responsible manner. This includes adherence of budgets and operations, as adopted by the company and the ownership group
• Generate revenue by acting as sales manager for the entire club; managing the reservation system; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; expanding sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies
• Manage budget and expenses by; utilizing labor scheduling tools to follow demand patterns; reviewing account payables to verify available discounts and examine invoices; reviewing account receivables reports and general ledger on a monthly basis to verify correct coding, identify questionable expenditures and follow up on receivables over 60 days; monitoring inventory levels for merchandise, food and beverage; completing and submitting approved audit forms on a monthly basis
• Serve as the community liaison for the club. Meet with special interest groups to positively impact growth in membership and event business
• Consistently ensure that the club is operated in accordance with all applicable local, state and federal laws
• Manage staff by training, directing, supervising, evaluating and implementing corrective action when required
• Recruit, hire and retain a diverse team of top talent
• Conduct weekly department head and bi-monthly co-worker meetings
• Act as a role model for all employees by demonstrating behavior and work ethic expected of all American Golf employees and ensure adherence of all human resources administrative duties
• Manage facilities by working closely with Superintendent, Food & Beverage Director and all other department heads to ensure compliance with American Golf standards
• Follow all national, state, and local safety, health, and sanitation guidelines as specified by the venue
• Manager sales staff where required
• Performs other related duties as assigned

Qualifications
Qualifications

• 5 years of previous experience as a General Manager required, preferably in the golf/hospitality/service industry
• 2-3 years of experience managing financials including Profit & Loss Statements
• Proficient in computer software including Microsoft Word, Excel, PowerPoint, CRM (General Tag), Point of Sale, MS Teams, Zoom, Workplace, etc.
• Familiarity with social media platforms such as LinkedIn, Facebook, Instagram, Twitter, TikTok, etc.
• Familiarity with managing a timekeeping system, preferably KRONOS
• Previous performance evaluation experience required
• Understanding of golfing industry recommended
• Excellent verbal and oral communication skills
• Knowledge of different business functions
• Strong decision-making capabilities
• Proven ability to develop and maintain financial plans
• Ability to multitask, prioritize and manage time efficiently
• PGA or LPGA certification recommended
• Ability to lead a team
• Ability to motivate and lead people, and hold employees accountable

Education

• Bachelor's degree in business management or related field preferred

Skills/Abilities/Personal Characteristics

• Leading
• Strategy
• Flexibility
• Delegation
• Verbal and Written Communication
• Budgeting and Forecasting
• Customer Service
• Resolve Conflict
• Teamwork
• Energy Level
• Thoroughness
• Efficiency
• Knowledge of Food Service Regulations

Working Conditions

• Days and hours of work vary by schedule and business needs.
• Evening, weekend, and holiday work will be required.
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
• While performing the duties of this job, the employee may be exposed to outside weather conditions, moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, risk of electrical shock, or sharp objects. The noise level in the work environment is usually moderate.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.