General Manager - Restaurant

What began as a small buffalo-style chicken wing restaurant in Garland, Texas, continues to soar to great heights. Today there are more than 1,250 restaurants open across the United States, Mexico, Colombia, Panama, Singapore, Indonesia, Malaysia, UK and the United Arab Emirates.

Wingstop quickly became a fan favorite when we first opened our doors in 1994. Our proprietary recipes, outstanding food and superior customer service created a demand that could only be satisfied by more locations. And in 1997 we began offering franchises. Today we are one of the fastest-growing concepts in the country, attracting top entrepreneurs and operators with the drive and passion to own their own business.

OVER 20 YEARS OF FLAVOR Since setting up shop in '94, we've been putting flavor first. And we're not about to stop. We're all about taking our wings to another level, saucing and tossing the freshest flavors you crave along the way.

OUR MISSION: TO SERVE THE WORLD FLAVOR We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.

1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.

About Us

Wingstop's best flavor is our people. If you are looking for a career and not just a job, you are in the right place! Our goal is to assemble a team of exceptional individuals and nurture their personal and professional development. At Wingstop, we cultivate an atmosphere that promotes our team members' sense of well-being while providing outstanding service. Our team members work together to guarantee that every guest has a positive, memorable experience. We are seeking devoted individuals who are enthusiastic about food and hospitality, just like us.

About The Role

We are seeking a highly motivated General Manager to lead all aspects of our business and deliver exceptional customer service. The ideal candidate will have proven experience in restaurant management, extensive food and beverage knowledge, and exceptional leadership skills. The General Manager will be responsible for ensuring efficient restaurant operations, maintaining revenue and profitability goals, and ensuring compliance with DoH Health & Safety standards. They will also be responsible for supervising shifts, appraising staff performance, and creating detailed reports on revenue and expenses. This position reports directly to the District Manager and Director of Operations.

Essential Duties & Responsibilities:

• Lead and supervise daily Front of the House and Back of the House restaurant operations
• Respond efficiently and accurately to resolve guest complaints
• Deliver superior service and maximize customer satisfaction
• Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
• Maintain quality goals by regularly reviewing product quality and researching new vendors
• Organize and supervise shifts, appraise staff performance, and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events and recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Implement policies and protocols that will maintain future restaurant operations
• Other duties and responsibilities as assigned by your supervisor. 

Qualifications - Knowledge, Skills and Abilities:

• Certifications: A NYC Food Handlers License/ Serve safe is required to be considered for this position.
• 2+ years of General Manager experience in the restaurant industry with responsibility for financial result
• Possesses and demonstrates a strong owner-like commitment to operations and customer service.
• Must be able to read, write, speak and understand basic English. 
• Must be able to handle money and use a basic cash register system. 
• Must be able to work weekends, nights and holidays, per the business needs.
• Physical Demands: The position’s physical demands require work in a restaurant/kitchen environment with moderate to loud noise levels, varying temperature conditions and possible direct exposure to hazardous substances, such as hot oil. While performing the duties of the job, the employee is regularly required to sit, stand, travel and react quickly to deadlines, sometimes with little notice. The employee is often required to stand for long periods; walk, bend, kneel, and reach with hands to retrieve boxes or food containers typically weighing 50 pounds or less, without restrictions. May be required to use a stepladder. Finger dexterity is required for use of the cash register. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to travel as needed.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor, policy and company management. Reasonable accommodations will be considered and implemented in accordance with ADA requirements. 

At Wingstop, we celebrate differences. We are an equal-opportunity employer and are committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristics.