AddressJob Details
The Assistant General Manageris responsible for supporting the General Manager with all restaurant operations, to meet performance and profit goals.
The expectation of the Assistant General Manager
- Drive sales and revenue in a food service/activity-based environment utilizing superior floor management and interaction with the team, with particular emphasis on the beverage program.
- Managing and monitoring dining room staff on the floor and ensuring an exceptional guest
- Work with the General Manager, dining room managers, and line employees to educate and assist them in carrying out their responsibilities related to the restaurant’s food and beverage programs.
- Conducts regular performance management reviews with employees and holds team accountable for
- Monitors and manages guest complaints, ensure satisfaction, and administers efficient follow up for same to receive feedback.
- Learn and execute back-office roles including cash management and perform all necessary duties when the General Manager is not present.
- Create effective work schedules and monitor labor usage for the location while complying with State and Federal labor regulations
- Ensure consistent execution of events as scheduled, monitoring guest satisfaction and food presentation and staff interaction
- Maintain proper sanitation, support hygiene standards in the kitchen, and maintain effective restaurant presentation.
- Must quickly comprehend the complex relationships of walk-in traffic, and corporate events; modulate expectations and ensure a positive experience for all.
Essential Functions:
- Demonstrates positive leadership characteristics that inspire team members to meet and exceed standards
- Polished personal presentation: Grooming meets Loring Place’s standards, as outlined by the Employee Handbook
- Communicates information effectively and efficiently
- Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
- Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions
- Ability to perform essential job functions under pressure maintains professionalism when working under stress
- Maintains general knowledge of location, transportation, management team,
- Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system.
- Ability to proficiently use Toast, Resy, Restaurant 365, Paylocity, Meez, Zuul and Air Table
- Participates in community events and ensures corporate social responsibility goals of Loring Place are met
- Ensures that all staff are compliant with the Company’s policies and procedures, as well as city, state, and federal laws
- Attends and/or organizes mandatory meetings including staff meetings, leadership meetings,
- Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
- Unpacks, stocks, & organizes all items in and around the restaurant to maintain the highest level of cleanliness possible throughout restaurant pre-opening & After
- Performs all other related and compatible duties as assigned by the General Manager
- Adheres to all HR policies and procedures
Learning Requirement
- We require you to hold the Food Protection certification from NYC DOH, if you are already certified please bring in your certification for our records. If not, we ask that you enroll and take this course in the first 30 days of employment.
Physical Demands
The physical demands described here are representative of those that must be met by a Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the manager is regularly required to stand for long periods, use hands and fingers, communicate verbally, and hear. The manager is frequently required to reach with hands and arms, climb, balance, taste, and smell; also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
