Full-Time Call Center Representative/Customer Service

THIS IS A FULL-TIME POSITION

Job Description

Euro Motorcars Germantown is looking for a team player with a professional and friendly attitude who has a background in customer service and is very dependable. As a Customer Service Agent, you will play a key role as the dealership’s ambassador, ensuring a one-of-a-kind experience for our service customers. This position is a foundation for growth opportunities within the Euro Motorcars family.

Responsibilities:

• The Customer Service Agent is responsible for handling inbound phone calls, texts, chats or emails to schedule appointments, update on the status of a vehicle’s repair or answer questions,
• The Customer Service Agent is responsible for outbound phone calls to follow up on the customers’ purchase or service visit experience, reschedule no-shows, and other service-related matters,
• The Customer Service Agent is assisting customers with questions regarding their vehicle’s service prior, during and after the visit,
• The Customer Service Agent needs to understand and implement dealership service processes, stay informed about service-related news on current matters, as well as continuously train and recertify according to brand requirements,
• The Customer Service Agent is expected to collaborate with their team,
• The Customer Service Agent serves as the customer’s advocate by solving problems on the customer’s behalf by engaging the right department,
• The Customer Service Agent uses the authorized system to gather and provide information and/or update customer records,
• The Customer Service Agent adheres to service and operational standards established for the Call Center.

Qualifications

• Prior experience in a Call Center environment is preferred,
• Excellent communication skills, and strong computer skills,
• Strong phone etiquette and a focus on assisting customers by listening to them without interrupting,
• Ability to comprehend instructions, correspondence, and policy documents,
• Experience using a CRM system and Proficiency in MS Office Suite
• Reliable and Punctual as well as adaptable to the work environment
• High school diploma or equivalent (GED)
• Pass pre-employment screening (background and drug test)

This is a FULL-TIME position with the following schedule:

Mon, TUE, THU and FRI: 7:30am – 4:30pm

SAT: 8am – 4pm

WED: Off

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• Under 1 year

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Germantown, MD 20874: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person