Front Office Receptionist/Scheduler

633 Emerson Road, Ste 30

St. Louis, MO 63141

P: (314) 991-4674

Emerson Road Imaging Center

Business Office Job Description

Position Title: Business Office

The Imaging Center has 2 locations, Emerson Road Imaging Center located at 633 Emerson Road, Ste #30, St. Louis, MO 63141. Wentzville Imaging Center locate at 972 Wentzville Parkway, Wentzville, MO 63385. Wentzville is open from 8:30am to 5:00pm, M – F. Emerson is open from 7:00am to 5:00pm, M – F.

Job Duties:

The description of job responsibilities and standards is intended to reflect the major responsibilities and duties of the job, but it is not intended to describe other duties or responsibilities as may be assigned from time to time.

Patient Centered Standards:

• Respects and protects the patients' rights to confidentiality and privacy disclosing information only for professional purposes which are in the patients' best interests with full consideration of their legal rights.
• Strives to uphold the rights of all people without regard to race, religion, marital status, creed, sex, age, handicap, national on or financial status.
• Obtains the highest quality of work with concern for patients, physicians, & the Center.

Policies and Procedures:

• Strives within the scope of employment to improve the Center's policies and procedures; maintains the efficiency and effectiveness of services to physicians, patients and families.
• Is conscientious in attendance in order to provide the best possible service to the patients, physicians, families and fellow employees.
• Abides by all work rules and employment practices.
• Uses property and equipment only for officially approved activities and is responsible in the care and maintenance of facilities and equipment.
• Demonstrates courteous behavior through respectful and polite communication with all patients, visitors and co-workers.
• Demonstrates leadership in day-to-day operations and assists patients, physicians and co-workers whenever requested.
• Promotes and supports the Center organizational philosophy, goals and objectives with honesty, loyalty and dependability in all interactions with patients, their families and fellow staff members.
• Promotes a positive team atmosphere.
• Directly assists with enforcing and updating all Center policies and procedures.

Communication and Interpersonal Skills:

1. Interacts effectively with other health care team members to keep them informed of changes in schedules, patient procedures, patient conditions, etc.

• Is receptive and approachable.
• Formulates and maintains effective working relationships with peers, physicians and other members of the health care team.

4. Avoids repeating rumors or soliciting unfounded statements; keeps personal biases to oneself, maintains positive image.

5. Receives constructive feedback in a positive, self-developmental manner.

6. Applies effective interviewing skills with staff, physician, patient and/or significant other(s) to elicit and give information necessary to plan, implement and evaluate appropriate delivery of nursing care.

• Committed to customer satisfaction, assumes responsibility for solving customer problems, and ensures commitments to customers are met. Handles customer questions, complaints and service problems politely and efficiently. Maintains a pleasant and professional attitude.

Job Duties and Responsibilities:

Ø Opens or closes facility, examples of tasks are the following: checks answering machine for messages, turn on front desk computers, call answering service if applicable, disperse messages, make coffee, prepare lobby.

Ø Telephone operator for facility: routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party.

Ø Greets patients and visitors upon arrival.

Ø Provides necessary paperwork for registering patients. Obtains all required patient signatures (consents, insurance filing, etc.) and correctly enter registration information into computer.

Ø Collects patient co-payments and deductibles as indicated.

Ø Notifies appropriate staff that patient is present, as well as communicating any relevant information.

Ø Ensures that all visitors/representatives have appropriate badges, signed confidentially statement, and do not interfere with patient care or confidentiality.

Ø Maintains the facility’s medical records and is responsible for their accuracy, safety, and confidentiality.

o Performs collection, processing, filing, maintenance, storage, retrieval, and distribution of medical records according to facility policies and procedures.

o Collects and files in medical record all laboratory, pathology, electrocardiogram, and x-ray reports received.

o Handles collection, response, and final filing in medical record of all appropriate correspondence.

o Arranges all chart forms, correspondence reports (e.g., operative, lab, electrocardiogram, x-ray, pathology, etc.) in appropriate order per facility policy/procedure.

o Marks and obtains all necessary signatures to complete chart, including contacting physicians’ offices regarding necessary signatures/reports.

o Obtains all missing chart contents needed to complete medical record.

o Maintains a filing system that meets facility requirements for medical records.

o Adheres to established procedures for cross-referencing and indexing medical records.

o Maintains necessary index references for facility needs and following established procedures.

o Develops and maintains an organized storage system for timely retrieval of individual medical records.

o Maintains confidentiality, security, and physical safety of facility medical records.

o Adheres to medico-legal requirements when answering correspondence and inquiries.

o Maintains and controls the release of information to authorized persons only. ______

o Prepares records or correspondence according to facility needs.

Ø Verifies insurance benefits and obtains necessary information as needed.

o Verifies all insurance coverage, workers compensation insurance, accident insurance, and state programs and determines patients responsibility if applicable.

o Obtains precertification number from physicians office if applicable.

o Determines patient qualification for coverage by payer and informs financial counselor, patient, or family member of status.

o Maintains current list of facility insurance contracts and payment schedules.

o Documents prequalification for insurance before date of scheduled admission.

o Maintains current information on correct and lawful practices for billing government and private payers.

o Follows all federal, state, and regulatory guidelines to maintain compliance.

o Enters all insurance information into computer.

o Ensures that patient financial counselor is aware of any copayments, deductibles, etc.

o Performs case-costing analysis and reports any potential losses to Administrator.

Ø Check in/out charts from off-site storage/electronic scanning if applicable.

Ø Performs scheduling duties as needed.

o Schedules all procedures to be performed in the facility.

o Follows scheduling form to obtain all necessary patient demographic, health, and insurance information from physician’s office.

o Considers priorities and patient/equipment special needs when scheduling appointments and surgical procedures.

o Follows procedures for notification of changes in the schedule.

o For new patients assigns medical record number, enters all demographics and insurance information into computer.

o For repeat patients makes any necessary changes in demographic or insurance information in computer.

Ø Verify the patient has received information regarding patient rights and responsibilities, advance directives, physician financial interest, and grievance process.

Ø Responsible for incoming cash, checks, and credit card receipts:

o Stamps the back of each check with deposit stamp at time of receipt.

o Makes copes of all checks and EOBs received in mail, credit card slips, and cash deposit received from patients.

o Separate EOBs from checks and attaches original EOB to copy.

o Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients.

o Verifies credit cards if used and issues appropriate duplicate receipts.

o Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately.

o If there are separate billing accounts (facility, anesthesia, physicians) sorts and posts each to separate payments-received log.

o Balance log to cash/checks/credit card payments.

o Completes deposit log for patient and insurance payments.

o Completes separate deposit log for other types of payments if applicable (refund, overpayments etc.).

o If there are separate billing accounts, sorts and posts each to separate deposit logs.

o Balances deposit log to payments received log less credit card payments.

Ø Supports the facility ideology, mission, goals and objectives. Performs in accordance with the facility policies and procedures, i.e. communication, financial practices, compliant program, performance improvement program, safety/risk-management program, professional competence.

Ø Cooperative work attitude toward co-employees, management, patients, visitors, and physicians.

Ø Ability to promote favorable facility image with physicians, patients, insurance companies, and general public.

Ø Ability to make decisions, problem solve, job accuracy, attention to detail, timeliness, organization, dependable attendance, punctuality.

Ø Ability to sit, stand, walk, visual and auditory acuity for frequent use of computer and telephone and occasional us of other office equipment.

Ø Performs other miscellaneous office/clerical duties as needed.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Radiology

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person