Front Office Receptionist/Scheduler

Glades Talent is working together with a leading EMT Clinic looking for a Front Desk Representative. This clinic is dedicated to providing exceptional medical services to our community with a focus on efficiency, compassion, and excellence in patient care.

As a Front-Desk Representative, you will be the first point of contact for our patients and visitors. Your role is crucial in ensuring a positive experience for everyone who enters our clinic. You will handle various administrative tasks efficiently while demonstrating empathy and professionalism in all interactions.

Responsibilities:

1. **Greeting and Assisting Patients:** Welcome patients and visitors with a warm and friendly demeanor. Provide assistance with check-in procedures, ensuring all necessary paperwork is completed accurately and efficiently.

2. **Appointment Scheduling:** Manage appointment scheduling, including new patient registrations, follow-up appointments, and rescheduling as necessary. Coordinate appointments with medical staff to ensure smooth patient flow.

3. **Answering Inquiries:** Respond promptly and courteously to phone calls, emails, and in-person inquiries regarding clinic services, appointment availability, and general information. Direct inquiries to the appropriate staff member when necessary.

4. **Insurance Verification:** Verify patient insurance information accurately, ensuring eligibility and coverage details are up-to-date. Assist patients with insurance-related inquiries and provide guidance on billing procedures.

5. **Maintaining Patient Records:** Ensure patient information is entered and updated correctly in the electronic medical records (EMR) system. Safeguard patient confidentiality and adhere to HIPAA regulations at all times.

6. **Cash Handling and Billing:** Process payments for services rendered, collect co-payments, and issue receipts. Assist with billing inquiries and address any discrepancies in billing statements.

7. **Office Maintenance:** Maintain the cleanliness and organization of the front desk area and waiting room. Monitor office supplies inventory and place orders as needed.

8. **Assisting Medical Staff:** Collaborate with medical personnel to facilitate patient care, including escorting patients to examination rooms, updating medical histories, and assisting with medical procedures when required.

Qualifications:

- High school diploma or equivalent; additional certification in healthcare administration is a plus.

- Previous experience in a medical office setting or customer service role preferred.

- Proficiency in using electronic medical records (EMR) systems and basic computer skills.

- Excellent communication and interpersonal skills, with the ability to interact effectively with patients, staff, and visitors.

- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks efficiently.

- Knowledge of medical terminology and insurance procedures is advantageous.

- Compassionate and empathetic demeanor, with a commitment to providing exceptional patient care.

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Join our team and play a key role in delivering high-quality emergency medical services to our community. Apply now to become part of our dedicated team!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• Monday to Friday
• No weekends

Experience:

• Medical receptionist: 1 year (Preferred)
• EMR systems: 1 year (Preferred)
• Medical scheduling: 1 year (Preferred)

Ability to Relocate:

• Eagan, MN 55121: Relocate before starting work (Required)

Work Location: In person