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Form of work
SalaryCompany Description
Manna Treatment is a program under the Manna Scholarship Fund, a 501c3 nonprofit. Manna Treatment is a psychotherapy practice located in the northeast corner of the greater Atlanta area that not only focuses on depression, anxiety, grief, and addiction, but provides higher-level treatment programs that specialize in both eating disorders and trauma.
Eating disorder diagnoses served include anorexia nervosa, bulimia nervosa, and binge eating disorder for all ages and genders. We have created well-planned and effective treatment programs for those who need Partial Hospitalization (PHP) and Intensive Outpatient Programs (IOP).
Manna is working towards providing an IOP for trauma-based disorders. This will be a 12-week program that focuses on providing coping skills, but will also address common issues that emerge as a result of PTSD, dissociation, and other issues related to trauma. This program will initially be rolled out and serving adults.
Manna utilizes principles based on the Bible in the therapeutic process. We strive to be a safe environment where individuals struggling can process their feelings, learn new ways of coping and facilitate change. Our therapeutic approach is to show others how we believe that Jesus treated people, not through force or lectures.
Position Description
I. GENERAL SUMMARY
Under the direction of the Executive Director, the Front Desk Receptionist provides support staff services to the clients and clinicians of Manna Treatment. This person attempts to implement and follow all rules and regulations set forth by CARF, and makes the Executive Director aware of any issues that diverge from the CARF process as soon as is possible. The Office Manager is the first interaction with the public and persons served and will reflect the Values of Manna Treatment in all interactions.
II. DUTIES & RESPONSIBILITIES (extensive list, but not exhaustive):
Phones:
- Take phone/email messages & ensure handled appropriately & in timely manner. Use professional and appropriate telephone and email etiquette
- Answer questions about services, therapists, fees, etc.
- Intakes –getting all pertinent info. for therapists to see new pts. (Including INS info. if applicable)
- Handle all customer concerns/questions as they present in a timely and professional manner. Present these immediately to the CEO
- Answer all billing/account questions – follow up accordingly
- Scheduling, rescheduling, and canceling appointments.
Check-in/Check-out:
- Ensure clients are on schedule and no errors (double booking, etc.)
- Ensure account information is current (address, phone #, INS, etc.)
- Have clients fill out appropriate paperwork (new pt. forms, Rel. of Info., Slid. scale application, etc.)
- Collect payments – Cash, check, Credit card (Visa, MC)
- Schedule next appt(s)
- Follow up with various needs as requested by therapist (referrals, testing, etc.)
Self-pay & Insurance Collections:
- Receive and document payments appropriately & note any acct. issues to follow up on
- Print/email CC receipts as requested – make sure DX codes are entered appropriately in Electronic Health Record (EHR)
- Ensure refunds are handled appropriately if any errors have occurred
Correspondence:
- Check mail and handle appropriately
- Type letters, appeals, etc.
- Ensure faxes received/forwarded to appropriate person and follow up as needed
- Copy/send records as requested
- Fax other various documents (disability papers, treatment letters, etc.)
Insurance:
- When patient wants to use insurance, have client complete form to assure accuracy in reporting information to Insurance Liaison
- Each daily charge will be entered into our Aura EHR system
Requirements
I. QUALIFICATIONS
Minimum of High School Diploma. A minimum of 2+ years recent related experience; working with a psychiatric population is required. However, an equivalent combination of education, training, and experience is considered. A minimum of 1 year in a supervisory/managerial position is preferred, particularly within an outpatient behavioral health office with a variety of therapeutic services/providers. Must be able to perform well under occasionally stressful conditions or circumstances, including critical behavioral incidents or emergency/crisis situations.
II. ENTRY REQUIREMENTS
- Current and valid Georgia Driver’s License.
- Copy of relevant degrees or proficiencies.
- Background criminal check upon hire and prior to providing direct services to person served.
- CPR/AED and CPI certification required upon hire, or training will occur during orientation or at next available training.
III. KNOWLEDGE, SKILLS, & ABILITIES
- Ability to conduct analytical evaluations and prepare reports as necessary to monitor office strengths, effectiveness, and needs.
- Strong communication skills to perform open and ongoing communication between all involved parties in the provision of treatment for persons served.
- Ability to present ideas and information clearly and efficiently, in both oral and written form, as well as to follow oral and written directions.
- Adaptability in performing a variety of duties, occasionally changing from one task to another of a different nature with minimal disturbance of efficiency or professional composure.
- Proficient computer skills using Microsoft Office products and online databases.
Job Type: Full-time
Pay: $17.05 - $20.53 per hour
Schedule:
- Monday to Friday
Ability to Relocate:
- Duluth, GA 30096: Relocate before starting work (Required)
Work Location: In person
