Front Office Medical Assistant - Norwalk Clinic

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following functions.

1. Schedule appointments for patients:

● Answer telephone promptly and in a polite and professional manner

● Obtain and enter accurate demographic information in the EMR (address, telephone number, name of insurance or self pay status).

● Schedule appointment correctly; review appointment date, time, location and provider name with caller.

● Inform caller of items to bring to appointment (including insurance card, medications, office visit fee and verification of income, if applicable).

● Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.

● Remind caller of cancellation/no show policy.

● Answer questions and offer other information, as requested, to provide patient focused service and a positive impression of the organization.

● Make Televisit appointments.

2. Act as liaison for the patients and the Health Center:

● Direct calls to other departments as needed.

● Use sound judgment in handling calls, especially with upset patients.

2707 S. Central Avenue, Los Angeles CA 90011 | Tel: 323.234.5000 | cnhfclinics.org

● Understand when to escalate calls to physicians, practice managers, triage nurse.

3. Service patients:

● Make reminder calls as requested.

● Make calls to reschedule appointments when necessary.

● Provide assistance with mailings and other projects as call volume permits

4.Other reasonable related duties as assigned by supervisor or manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND SPECIFICATIONS

● Ability to handle confidential and sensitive information.

● Ability to communicate effectively on the telephone.

● Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.

● Ability to handle a “call center” environment; work quickly and multi-task.

● Ability to exercise good judgment to handle calls appropriately.

● Ability to demonstrate good customer service.

WORK ENVIRONMENT

Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical Assisting: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person