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SalaryGeneral Responsibilities:
Review the At a Glance Reports, Marsha Production Report on a daily basis.
Check DCR daily for any overages/Shortages.
Check Occupancy regularly and be able to balance inventory as needed.
Check email and respond timely and professionally.
Handle all front desk issues
Handle any/all guest relations. Follow up with guest who have reported having a negative/Positive experience.
Review all customer care emails and respond to no later than 48 hours.
Follow up and maintain key control
Review all groups in 90/60/30 days out. Note group cut off dates.
Sort through mail and distribute to appropriate department head.
Code invoices for department
Cover all front desk needs
Perform front desk meetings
Cover shifts as needed.
Create bi-weekly schedules for staff.
Maintain front desk and back office are clean, neat, organized, and free of all clutter.
Keep staff up to date with all training as required by Marriott.
Attend weekly revenue calls with GM.
Have and maintain a full understanding of Fosse.
Ensure monthly packet is put together and check lists are complete.
Check regularly and maintain front desk supplies
Create group blocks as requested.
Knowledge of FOSSE/MARSHA a Plus!
Must follow all Lotus Management Inc. policies and procedures and Brand Standards.
This job description is intended to provide an overview of the requirements of the position.
As such, it is not necessarily all-inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
- In-person
Ability to Relocate:
- Hollister, CA 95023: Relocate before starting work (Required)
Work Location: In person
