Front Office Manager

Company Overview

Proper Hospitality is an international hospitality company that designs, brands and operates bespoke properties and experiences. Our eponymously-named Proper Hotels are located in emerging urban innovation districts within the most exciting U.S. cities, including San Francisco, Santa Monica, Los Angeles, and Austin. Each Proper Hotel is a unique reflection of the vibrant community around it, and shares the same excellence in service, convenience of location, and world-class amenities provided by its local networks of co-conspirators – innovators in food, beverage, technology, art, music, fashion and wellness.

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

What follows is a general overview of some of the qualifications for, and duties associated with, this position, and certain expectations regarding job performance. This is not a comprehensive job description, and it does not identify all essential job functions or duties associated with this position. It is being provided as additional information to help you better understand the position.

Job Overview

San Francisco Proper Hotel is seeking a motivated, service-driven Front Office Manager.  This position requires exceptional leadership and vision to ensure the daily operations of the Front Office run efficiently and smoothly.

• Utilize interpersonal and communication skills to lead, influence, and motivate team members; advocates sound financial decision making; demonstrates honesty/integrity; leads by example serving as a role model for the Front Office department
• Elevate the guest experience through empowering team members to resolve guest issues and through the effective management of critical guest concerns  
• Assist with overseeing and supervising guest arrivals and departures
• Lead Forbes training with a focus on attention to detail, sense of urgency, and anticipatory service
• Coordinate and manage valet operations to ensure all guests are greeted in a professional and courteous manner
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Ensure guests’ needs and concerns are responded to in a timely, professional and friendly manner
• Establish a positive and effective working relationship with all departments in the hotel
• Ensure all necessary reports and forms are completed daily
• Monitor and control daily revenues and expenses by ensuring procedures are followed and proper controls are in place
• Evaluate team performance and take appropriate corrective action as needed to hold team members accountable
• Strive to improve guest and team member satisfaction
• Manage department expenses to achieve or exceed budgeted financial goals
• Support the Director of Rooms with the completion of special projects set forth by the General Manager
• Attend mandatory hotel meetings in the absence of the Director of Rooms

Qualifications

• Prior experience in luxury or lifestyle hotels preferred
• Minimum 2-3 years of management or supervisory experience
• Excellent organizational and planning skills
• Strong communication skills
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Licenses or Certificates:  Responsible Beverage Service Certification Required and California Food Handlers Certificate Required

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.