Front Office Coordinator

We are seeking an efficient, self-motivated, full-time team member for a family-owned pediatric dental practice. Individual must be capable of managing basic accounting, insurance, software navigation and proper phone etiquette. Must be able to multi-task and be attentive to time sensitive processes for billing and treatment plans. Customer service, teamwork, and dental office experience is preferred. Our priority is patient care coupled with the complete process for insurance billing and the whole patient/family experience. We offer competitive benefits and on the job opportunities to help with career growth and enjoyment!

The practice has 2 locations in Bend and Redmond, OR. Ability to work out of both office locations is necessary.

Duties:
- Manage all Front Office activities, including greeting and assisting patients, answering phone calls, verifying insurance, reviewing benefit plans, and directing inquiries to the doctors and/or other staff members.
- Coordinate appointments and maintain appointment schedules for multiple providers.
- Utilize computerized systems to schedule and confirm appointments, update patient information, verify insurance and process payments.
- Handle incoming and outgoing correspondence, including mail, email, and faxes.
- Provide clerical support such as typing, filing, scanning, and photocopying documents.
- Demonstrate excellent phone etiquette when interacting with patients, parents and families.
- Collaborate with other team members to ensure seamless communication and coordination of tasks.

Requirements:
- Previous experience working in a dental office or similar healthcare setting is preferred.
- Proficiency in computerized systems for scheduling appointments, managing patient information, verifying insurance and processing payments.
- Strong customer service skills with the ability to handle inquiries or complaints in a professional manner.
- Excellent proofreading skills to ensure accuracy in written communications.
- Strong organizational skills to manage multiple tasks efficiently.
- Familiarity with phone systems and ability to handle high call volumes while maintaining professionalism.
- Ability to work independently as well as part of a team.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to Relocate:

• Bend, OR: Relocate before starting work (Required)

Work Location: In person