Doctor's Office Coordinator (Full Time) Will Train

A Lead Optometric Technician who functions as a Coordinator in managing the day to day operations of the Doctor’s office. Partner with the General Manager in recruiting, interviewing and selecting new OD Technicians. Train new optometric technicians and develop current technicians using leadership and communication tools. Delegate and oversee daily essential responsibilities of OD Technicians. Provide exceptional patient care by overcoming and resolving all customer concerns by being solutions oriented. Create weekly Optometric Technician’s schedules.

Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision. Educate patients on lens insertion and removal and overall care of contact lenses. Able to effectively sell and meet or exceed all sales goals. Experience preferred but will Train.

Pacific Eye Group, P.C. requires its associates to be fully vaccinated against COVID-19 where mandated by local city/state guidelines, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

Essential Responsibilities:

· Ensure proper patient flow

· Ensure appointments are scheduled according to resource scheduling guidelines

· Check patients in and out, maintain patient records, collect payments, monitor and perform other front desk tasks as needed

· Verify insurances for current day appointments and future dates

· Process all online contact lens vendor requests from fax and phone

· Confirm next day appointments

· Call all no-shows from same day

· Pull paperwork from the portal for the next day

· Scan charts daily. File and scan communication letters from Ophthalmologists, referral visits, and patient’s complete paper chart into the EMR

· Follow contact lens ordering and selling process** (see separate sheet)

· Call and schedule CL patients for pickup/follow up

· Maintain CL stock trials and solutions

· Maintain contact lens revenue inventory

· Educate patients on lens insertion and removal and overall care of contact lenses

· Call on all “year out” appointments for the day

· Make recalls and mail recall post cards

· Check store regular mailbox, process mail and check email daily.

· Office closing duties—paperwork, process deposits, etc.

· Clean all the sinks and counter/tabletops, vacuum, empty trash cans

· Turn off all equipment and cover all instruments

· Order doctor office supplies, Amcon, business cards and post cards

· Work on insurance exceptions

Education:

· One (1) year of related experience

· Optical preferred but will Train

· HS diploma, GED or equivalent related job experience

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Ability to Relocate:

• Bend, OR 97703: Relocate before starting work (Required)

Work Location: In person