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Form of workProvides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
This position will be part of the Bayfront Health Medical Group Clinics.
Department: BHMG OB/GYN Residency Clinic
Schedule: Full-time; M-F 40hrs per week
Essential Functions
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Participates in Quality Assurance/Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists billing service as requested.
Education/Training
High School graduate or equivalent.
Experience
Six (6) months experience in a clerical office, or general business, and/or customer service setting.
About Bayfront Health St. Petersburg
Situated in the heart of downtown St. Petersburg, Bayfront Health St. Petersburg is a 480-bed, comprehensive emergency, medical and surgical acute-care facility that has been serving the St. Petersburg community for over 110 years. The hospital’s areas of clinical excellence include heart and vascular, surgical services, rehabilitation services, neurosciences and maternity care, and – as home to the only state-accredited Level II Adult Trauma Center in the St. Petersburg region – emergency services and trauma care. Bayfront Health St. Petersburg also offers a DNV-GL Comprehensive Stroke Center, the only Level IV Epilepsy Center in Pinellas County, and, in partnership with Johns Hopkins All Children’s Hospital, one of only 13 state-approved Level III Regional Perinatal Intensive Care Centers (RPICC).
Bayfront Health St. Petersburg is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our over 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
