Front Desk Team Member

Our office is NOT your 'typical doctors office'...intentionally!
We have an open reception and treatment area, a upbeat and fun healing environment and provide an exceptional level of patient care! We are looking for a reliable, hard working team player who wants to help us help more people and continue and enhance our amazing patient experience!

Responsibilities:

As a Front DeskTeam Member, your central role is to ensure a smooth and effective patient journey throughout their care plan or recommended treatment. Your responsibilities would entail:

• Handling all incoming communications related to existing patients.
• Scheduling patients for their subsequent appointments using our Electronic Health Record (EHR) system.
• Maintaining 100% data accuracy for each patient across all appointments.
• Managing the appointment confirmation and reminder system.
• Overseeing the birthday text/email initiative for patients.
• Managing the process for appointment rescheduling, cancellations, and addressing broken appointments.
• Upholding a consistently high rate of kept appointments.
• Facilitating seamless patient check-in and providing necessary information to providers for each treatment.
• Ensuring that patients have their next appointment scheduled before concluding their ongoing visit.
• Monitoring and ensuring completion of recommended treatments before patient check-out.
• Collecting and scheduling patient payments.
• Assisting patients in completing required paperwork in preparation for re-exams at appropriate intervals.
• Leading daily team huddles

Results:

Your dedicated execution of the Front Desk

• Enhanced Patient Experience: Contribute to the fulfillment of patients' commitments, thereby enhancing their overall experience.
• Maintaining a Kept Appointment Percentage above 90%: Your efforts will lead to a high rate of fulfilled appointments.
• Provider Schedule Optimization: Play a vital role in efficiently filling provider schedules with valuable appointments.
• Collaborative Team Dynamics: Cultivate harmonious interactions within the team, fostering a collaborative work environment.
• Effective Team Leadership: Lead daily huddles to ensure productive days and drive the implementation of weekly team meeting initiatives.

Requirements:

To excel as a Front Desk Established Patient Team Member, you should possess the following qualifications:

• Effective Communication Skills: Demonstrate a high level of communication proficiency to engage empathetically and professionally with patients and colleagues.
• Proficiency in Hospitality Skills: Exhibit genuine interest in patient well-being and possess the ability to guide patients through their treatment plans.
• Keen Attention to Detail: Display meticulous attention to detail, ensuring precision in all documentation and patient interactions.
• Skilled Conflict Resolution: Display a high level of assertiveness and diplomacy in handling patient confrontations to overcome obstacles to patients obtaining exceptional results with their care.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Philadelphia, PA 19128 (Required)

Ability to Relocate:

• Philadelphia, PA 19128: Relocate before starting work (Required)

Work Location: In person