Job Description
Essential Functions
- Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
- Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
- Register patients, update patient records, and verify insurance accurately and timely.
- Determine, collect, and process patient payments and address collection and billing issues
- Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
- Balance daily patient charges (cash, check, credit cards) against system reports
- Complete closing procedures by preparing closing documentation and submitting required reports
- Follow company procedures related to workers compensation and occupational medicine patients
- Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
- Maintain complete and accurate documentation.
- Other duties and responsibilities as assigned
- High School graduate or equivalent.
- Previous medical clerical experience preferred.
- Basic computer knowledge, e.g., Microsoft Office.
- Accuracy and detail orientation.
- Positive customer service skills.
- Well-groomed appearance.
- Clear and articulate phone voice.
- Tactful interpersonal relationships.
Work Environment while performing the duties of this job are working in an indoor healthcare environment, working with a moderate noise level, working with a potential exposure to bloodborne pathogens and diseases with a requirement to wear appropriate PPE, (ie. gloves, masks, etc.)
Benefits (available for full-time employees ONLY)
- Medical
- Dental
- Vision
- 401(k)
- Life/AD&D
- STD
- LTD