Front Desk Receptionist/Client Specialist

Front Desk Receptionist

Seasons Counseling of Michiana

Report to: Executive Director

Part-time (28-36 hours per week), Monday – Friday, with some flexibility

Rate: $13.50/hour (potential for increase after 90-day probationary period)

ORGANIZATION

Seasons Counseling of Michiana (formerly Samaritan Counseling Center) has served our community since 1974, earning the reputation as a trusted source for professional, confidential, and affordable mental health care. We are committed to affirming the needs of the whole person, showing respect for one’s faith and values, and the clients’ decision whether or not to incorporate these into counseling. Seasons Counseling of Michiana is a non-profit 501(c)3 agency.

POSITION DESCRIPTION

The role of the Front Desk Receptionist and Client Specialist provides support to clients and staff through a variety of administrative tasks. Preference will be given to those with social work, social services, medical office, and/or customer services experience

RESPONSIBILITIES

Manage new client experience

o Perform phone interview, manage waitlist, and set up initial client appointment

o Process all client forms

o Input data into electronic health record system

Provide administrative support

o Serve as Front Desk receptionist

o Field phone calls

o Manage clinician calendars

o Process client appointment information and payments for daily activity

The Front Desk Receptionist shall support the Executive Director and team in other duties as assigned.

EXPERIENCE and QUALIFICATIONS

Ability to maintain confidentiality

Excellent customer service skills

Strong written and verbal communication skills

Attention to detail

Familiarity or willingness to learn use of an electronic health record system

Ability to organize own workload, take initiative, and carry out directives

Knowledge of or willingness to learn administrative functions of a non-profit agency

Ability to utilize standard office equipment

Capable of functioning as part of a team

APPLICANTS

Submit your resume to: Alexandra Sobieski, Executive Director

Job Types: Full-time, Part-time

Pay: From $13.50 per hour

Expected hours: 28 – 36 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Day shift

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person