Front Desk Receptionist/Call Center

Capital Women’s Care, Full-time Front Desk Receptionist/Call Center for busy office-based practice.

Location(s): Silver Spring, MD

Capital Women's Care provides total women's healthcare at the highest medical and ethical standards. This is a great opportunity to join one of the best OB/GYN practices in the area and a dynamic team. We are seeking an exceptional, highly motivated, skilled, and engaging professional to fill a Front Desk Receptionist/Call Center position in our busy OB/GYN practice.

The Front Desk Reception is primarily responsible for providing support with the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care. The ideal candidate for this position is an inspirational team player with a strong yet friendly personality. One that will be focused, hard-working, and an excellent multi-tasker. Experience with social media and computer savvy. Prior Med spa/salon experience is required.

Key skills for this position are strong communication, experience with high-profile clientele, and must always possess a calm and professional demeanor.

Schedule: Full Time, Mon- Fri

Pay & Benefits: Commensurate with experience.

Primary Duties Include:

• Provide excellent client care and customer service
• Answer and screen inbound phone calls
• Manage appointments (scheduling, moving, and canceling appointments)
• Actively promote the clinic, treatments, services, products, as well as programs, promotions, and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
• Perform opening and closing duties of the clinic
• Laundry service, including washing, drying, and folding sheets and towels or restocking rooms
• Efficiently provide basic office administrative support tasks, including but not limited to mailing, faxing, sorting, typing and filing.
• Maintain a professional and clean work environment & appearance
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

Additional Responsibilities may include:

· Set high standards for clinical quality, compliance and excellence, and model the company's core values of outstanding patient care.

· Coordination and collaboration with team members.

· Other duties as assigned.

Requirements:

· Experience working as a team member in a healthcare environment

· 1 year OB/GYN medical office experience

· Excellent organizational skills

· Ability to perform multiple tasks in a busy office environment.

· Pleasant and outgoing personality

· Strong attention to detail

· Professional appearance and communication style

· High volume practice experience

· Excellent communication and customer service skills

· Adaptable, proactive and quality-focused

· Computer proficiency - word, excel, outlook

· NextGen experience a PLUS

Education:

High School diploma or equivalent or technical school certificate required.

Equal Opportunity Employment:

CWC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Relocate:

• Silver Spring, MD 20910: Relocate before starting work (Required)

Work Location: In person