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SalaryPosition Summary:
DiscoverFresh Foods is a leader in the ready to eat & bakery manufacturing industry. In addition to our own line of fine food products we provide solutions to Private Label, National Brand, and co-pack clients across the US and the world. Our services aim at achieving client goals by focusing on the desired end user experience. As a leader in the industry, we constantly adapt to new technologies and are looking for qualified individuals to join our growing team to support our efforts.
The Receptionist greets clients and visitors, in person or on the telephone, by welcoming, directing and answering inquiries. The role must provide a professional, courteous, and positive first impression of our company. This position is a dual role providing general office support and working with customers. Provides a variety of customer service and clerical tasks including telephone calls, mail distribution, flow of correspondence, maintaining logs and requisition of supplies.
Main Responsibilities/Duties:
· Manage Front Office activities and supplies
· Greet visitors; Direct Calls; Sort & Distribute Mail or Supplies
· Maintain GMP log, Visitor Log and Call Log
· Meeting management (agendas/minutes/room setup)
· Order office supplies
· Maintain office common areas, Front Desk, kitchen, and board room areas
· Communicate and report to Human Resources on task and duties
· Ensures the doors are open at 8:00 am at the start of the day and locked at 5:00 pm at the end of the day.
· Answer and direct calls on multi-line switchboard
· Communicate with customers and log all complaint calls and issue refunds to customers when needed
· Assist Operations with general office duties
· Provide professional welcome visitors/clients/contractors ensuring sign-in/out procedure is followed
· Set up, clean up and schedule conference rooms and for meetings; assisting with meeting lunches
· Assist with special projects & office management job duties as needed.
· Run errands, pick up lunches, assisting with party and holiday events
All other duties as assigned by Human Resources.
Education:
High School Diploma or GED required
Knowledge, Skills, Experience:
· Bi-Lingual Preferred (English & Spanish)
· A friendly and cheerful demeanor combined with a high-level customer service attitude
· Polished and professional telephone communication skills
· Proficiency in Microsoft Office applications such as Word, Excel, Microsoft Teams
· Flexibility with job/customer demands, tolerance for stress, and cooperativeness required
· Customer Service skills, organization and high attention to detail required
· Must be self-motivated, take initiative, and able to work collaboratively with minimal supervision
Physical and Mental Requirements of this job:
Physical Requirements
Examples of physical requirements: Bending, crawling, stooping, ducking, crouching, standing, vision, lifting, walking
Mental Requirements
The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.
Examples of mental requirements: Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Customer service: 3 years (Required)
- Administrative: 3 years (Required)
Language:
- Spanish (Preferred)
Work Location: In person
